Senior Customer Experience Advsior

Senior Customer Experience Advisor Location: Regional UK (Multiple Sites) | Full-timeSalary: £27,000-29,100+ enhanced duties + overtime +pathway to leadershipLead by example. Shape performance. Be the backbone of your team.As a Senior Customer Experience Advisor, youll be at the forefront of our Client teams successguiding, supporting and resolving the most challenging customer service issues while helping less experienced colleagues succeed.What You\’ll DoRespond to customer enquiries via phone, email and digital channels, including service orders, billing queries, product updates and delivery schedulingManage the most complex or escalated queries and resolve them with full ownershipBe a key support to Team Leaders by reviewing service metrics and agent outputsProvide coaching, shadowing and buddy support to new joiners or developing agentsContribute to training initiatives or micro-learning content through experience sharing