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- Tasks: Join our team as a Homeownership Administrator, supporting over 1,100 homeowners with daily inquiries and administrative tasks.
- Company: We're a dynamic housing association based in London, dedicated to exceptional service for leaseholders and shareowners.
- Benefits: Enjoy a competitive pay rate of £18.04 LTD or £15.38 PAYE, plus potential for temp-to-perm opportunities.
- Why this job: Be part of a collaborative team, gain valuable experience in housing management, and make a real impact on residents' lives.
- Qualifications: GCSEs in English and Maths, prior admin experience, and strong customer service skills are essential.
- Other info: Flexible working hours and a referral bonus of £250 for successful candidate referrals!
Homeownership Administrator London, SE1 Type of Service: Housing Association Length of Contract: 3 Months Working Hours: 35 Hours PAY RATE: £18.04 LTD / £15.38 PAYE (inc holiday) Summary: We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders. THE ROLE: The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include: Responding to day-to-day enquiries from leaseholders and shared ownership residents. Updating homeowner accounts and issuing Welcome Packs for new residents. Raising requisitions, processing invoices, and maintaining accurate records. Assisting with service charge-related enquiries, including resales and right-to-acquire processes. Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery. Managing team trackers and administrative tasks, ensuring accuracy and timeliness. Supporting the Homeownership Manager with ad hoc tasks as required. Liaising with Customer Services to provide first-contact resolution and training support. THE CANDIDATE: The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required: GCSEs or equivalent qualifications, including English and Maths. Proven administrative experience, including diary management and invoice processing. Excellent customer service skills, with a focus on delivering high-quality results. Competency with IT systems, including Microsoft Office and housing management software. Familiarity with social housing and property management is advantageous. THE CONTRACT: Working Hours: 35 hours per week Length of Contract: 3-Month Contract – Likely Temp to Perm Rate: £18.04 per hour LTD company rate or £15.38 per hour PAYE (inclusive of holiday pay). HOW TO APPLY: To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate
Homeownership Administrator employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Administrator
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Homeownership Administrator. Understanding the day-to-day tasks, such as responding to enquiries and managing homeowner accounts, will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Highlight any previous experience you have in housing or administrative roles. Be ready to discuss how your skills in customer service and administrative tasks can contribute to delivering exceptional service to leaseholders and shared ownership residents.
✨Tip Number 3
Brush up on your knowledge of social housing and property management. Being able to speak confidently about these topics will show that you are well-prepared and genuinely interested in the role.
✨Tip Number 4
Make sure to showcase your IT skills, especially with Microsoft Office and any housing management software you may have used. Providing examples of how you've utilized these tools effectively in past roles can set you apart from other candidates.
We think you need these skills to ace Homeownership Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Homeownership Administrator. Familiarize yourself with the key tasks mentioned in the job description, such as responding to enquiries and managing homeowner accounts.
Tailor Your CV: Customize your CV to highlight relevant experience in housing or administrative roles. Emphasize your customer service skills and any familiarity with social housing or property management, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific experiences that relate to the responsibilities outlined in the job description, such as invoice processing or diary management.
Follow Application Instructions: Make sure to follow the application instructions carefully. Since the job description mentions emailing your CV, ensure that you send it to the correct email address provided in the listing. Double-check for any additional documents that may be required.
How to prepare for a job interview at Service Care Solutions
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous positions.
✨Demonstrate Your Administrative Experience
Highlight your experience with administrative tasks such as diary management and invoice processing. Be ready to discuss how you ensure accuracy and timeliness in your work.
✨Familiarize Yourself with Housing Management
Brush up on your knowledge of social housing and property management. Being able to discuss relevant concepts will show that you're serious about the role and understand the industry.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the Homeownership Team and their processes. This shows your interest in the position and helps you determine if it's the right fit for you.
