Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers needing vehicle repairs and keep them updated.
- Company: Join a top accident repair centre known for quality service and customer satisfaction.
- Benefits: Gain experience in a dynamic team with opportunities for growth in the automotive industry.
- Why this job: Perfect for those who love helping people and want to learn about vehicle repairs.
- Qualifications: Previous experience in a service role is preferred; strong communication skills are a must.
- Other info: This role offers a chance to work closely with technicians and insurance providers.
The predicted salary is between 24000 - 36000 £ per year.
MotorMatch Recruitment Ltd is recruiting for a Front of House / Service Receptionist based in North Shields. Join a dynamic and growing team at a leading accident repair centre dedicated to providing top-quality service and restoring vehicles to their pre-accident condition. With a track record of delivering exceptional quality and solid dedication to customer satisfaction, the repair centre is seeking a skilled Front of House Receptionist to join their team. As a Front of House Receptionist, you will be the key point of contact for customers requiring repair services. Working closely with the workshop staff and parts staff. As a Front of House, you will be responsible for but not limited to: * Liaising with customers and assessing their vehicle repairs including detailed job cards for the repairs * Scheduling vehicles in for their repairs * Liaising with insurance providers to streamline the claims procedure, documenting and recording of any insurance information * Coordinate with the Technicians to ensure timely completion of repairs * Relaying to customers of the status of the repairs on their vehicles * Ensure customers are consistently updated on the progress of their repairs and promptly address any inquiries or concerns they may have * Authorising repairs to be completed As a Front of House, you will have: * Previous experience in a Service/Parts role / similar role, preferably in the automotive industry * Proficient with AutoFlow * Strong communication skills * Knowledge of software systems (booking vehicles in) If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed) MotorMatch LTD is advertising this vacancy in its capacity as an employment business. MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. MotorMatch LTD are an equal opportunities employer
Service Advisor / Front of House Receptionist employer: MotorMatchLTD
Contact Detail:
MotorMatchLTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor / Front of House Receptionist
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the repair processes and customer service expectations. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Role-play scenarios where you interact with customers or insurance providers to build your confidence in handling inquiries and concerns.
✨Tip Number 3
Get comfortable with AutoFlow and other relevant software systems. If you have access to similar tools, practice using them to familiarize yourself with the booking and scheduling processes.
✨Tip Number 4
Network with professionals in the automotive industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Front of House Receptionist position.
We think you need these skills to ace Service Advisor / Front of House Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front of House Receptionist position. Understand the key responsibilities and required skills, such as customer liaison and scheduling repairs.
Tailor Your CV: Customize your CV to highlight relevant experience in service or parts roles, especially in the automotive industry. Emphasize your communication skills and familiarity with software systems like AutoFlow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage repair processes. Mention specific experiences that demonstrate your skills in liaising with customers and coordinating with technicians.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at MotorMatchLTD
✨Showcase Your Customer Service Skills
As a Front of House Receptionist, your ability to communicate effectively with customers is crucial. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to customer satisfaction.
✨Familiarize Yourself with AutoFlow
Since proficiency with AutoFlow is mentioned in the job description, make sure to brush up on your knowledge of this software. If possible, practice using it or review its features so you can confidently discuss how you would utilize it in your role.
✨Understand the Repair Process
Having a solid understanding of the vehicle repair process will help you communicate effectively with both customers and technicians. Research common repair procedures and terminology used in the automotive industry to show that you are knowledgeable and prepared.
✨Prepare Questions for the Interviewer
Demonstrate your interest in the role by preparing thoughtful questions to ask during the interview. Inquire about the team dynamics, the types of vehicles you will be working with, or how success is measured in the Front of House role.
