Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
Customer Service Advisor - Part Time / Evenings - 25 Hrs per week

Customer Service Advisor - Part Time / Evenings - 25 Hrs per week

Newport +1 Part-Time Home office (partial)
F

At a Glance

  • Tasks: Assist customers with banking queries via phone, email, chat, and social media.
  • Company: Join a fast-growing financial services company that values and develops its staff.
  • Benefits: Enjoy hybrid working options, competitive salary, and excellent career development opportunities.
  • Why this job: Be part of a supportive team that prioritises customer care and personal growth.
  • Qualifications: A positive attitude and experience in customer service or retail are essential.
  • Other info: Flexible evening shifts available; must complete 6 weeks of training in Cardiff.

Calling the night owls, moon bathers and star gazers; parents, carers, students, graduates and part time pros! Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.

25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis Mon - Sun. Hybrid working after 6 weeks of office based training. Salary £26,500 + benefits (pro rata = £17666).

Duties will include:

  • Be the first point of contact for customers regarding banking queries by phone, email, chat and social media.
  • Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
  • Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
  • Show empathy for customers that need more time, more help and more consideration.

Essential skills and experience:

  • A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
  • You must be committed to delivering the highest level of service and have experience of going beyond for customers.
  • Be adaptable, a quick learner and keen to succeed in a fast-paced business.

Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office (Cardiff) based training. Successful job offers will be dependent on employment, credit and criminal history checks. Credit checks must be free from CCJs, IVAs, DMPs, DMAs or any involvement in bankruptcy in the last 5 years. On this occasion, due to the urgent nature of this role and background checking requirements, applicants must have been resident in the UK for the last 5 years. Apply now for immediate consideration and interview!

Locations

Newport Wales
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Contact Detail:

FinTech People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor - Part Time / Evenings - 25 Hrs per week

✨Tip Number 1

Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector will help you stand out during interviews.

✨Tip Number 2

Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being articulate and friendly can make a huge difference in how you connect with potential employers.

✨Tip Number 3

Showcase your adaptability and problem-solving skills. Think of examples from your past experiences where you've had to think on your feet or handle difficult situations, as these are key traits for a Customer Service Advisor.

✨Tip Number 4

Network with current or former employees of the company. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.

We think you need these skills to ace Customer Service Advisor - Part Time / Evenings - 25 Hrs per week

Excellent Communication Skills
Customer Service Experience
Empathy and Patience
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Team Collaboration
Ability to Work Under Pressure
Technical Proficiency in Customer Service Tools
Positive Attitude
Quick Learner
Experience with Banking or Financial Services
Ability to Handle Multiple Channels (phone, email, chat, social media)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.

Highlight Relevant Skills: In your application, focus on skills such as empathy, communication, and problem-solving. Provide examples of how you've successfully resolved customer issues in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at FinTech People

✨Show Your Customer Service Skills

Since this role is all about delivering outstanding customer experiences, be prepared to share specific examples from your past roles in retail, hospitality, or corporate customer service. Highlight situations where you went above and beyond for a customer.

✨Demonstrate Adaptability

The company values adaptability and quick learning. Be ready to discuss how you've successfully adapted to changes in previous jobs or how you handle fast-paced environments. This will show that you're a good fit for their dynamic organisation.

✨Emphasise Team Collaboration

As the role involves collaborating with teammates, think of examples where teamwork led to successful outcomes. Discuss how you communicate effectively with colleagues to ensure customer queries are resolved quickly.

✨Prepare for Common Interview Questions

Anticipate questions related to your experience, problem-solving abilities, and how you handle difficult customers. Practising your responses can help you feel more confident and articulate during the interview.

Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
FinTech People
F
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