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- Tasks: Manage facilities, coordinate staff, and ensure compliance in a dynamic environment.
- Company: Join Criterion Hospitality, a leader in the hospitality industry focused on excellence.
- Benefits: Enjoy competitive salary, career growth, employee assistance, and discounts at our properties and restaurants.
- Why this job: Be part of a vibrant team, engage with residents, and make a real impact in the community.
- Qualifications: Must have block management experience, IOSH certification, and strong communication skills.
- Other info: Driving license and own car required; role based South of the river in London.
The predicted salary is between 36000 - 60000 £ per year.
A unique opportunity has emerged for a proactive Building Manager to join our team at Criterion Hospitality. In this role, you will oversee the efficient and compliant delivery of facilities management services, coordinating both in-house staff and external suppliers across hard and soft services. The role will be based South of the river in London. You will need your own car and driving license.
Key Responsibilities:
- Managing inbox, corresponding to emails, and answering the telephone.
- Be responsible and over exceed on your key KPIs.
- Show contractors around sites when requested to do so by maintenance / facilities manager.
- Building Resident engagement with all tenants and local community, with safer neighbourhood teams and council.
- Build a working relationship with all suppliers of residents and ensure any anti-social behaviour is followed up and dealt with.
- Ensuring all Fire Life Safety are up to date within your buildings.
- Completing weekly and monthly activity reports.
- Chasing all residents for prompt settlement of rents, parking and all other debts.
- Build and manage Shield with all compliance documents and ensure mandatory inspections occur.
- Manage fly tipping ensure residents are fined where needed and bulky collections.
- Complete daily building inspections to ensure the building is up to standard & produce and upload the written report onto Yardi.
- Raise communal maintenance requests onto Yardi for maintenance admin to action.
- Update the Maintenance tracker and ensure full coordination with the Facilities Manager.
- Be hands on and manage / support cleaners where needed.
- Ensure waste is ready and out the evening before collection days.
- Obtain check-in dates from the lettings team & liaise with maintenance to arrange cleaning in preparation for the tenant's move-in date.
- Inspect the property once cleaning is complete to ensure the flat is ready for move-in.
- Arrange key access by letting agents internal and external for viewings in preparation for the reception team to manage the process.
- Complete monthly payroll.
- Prepare weekly reception rota – ensure accurate cover is provided.
- Ensure completion of emergency light checks & monthly flick tests.
- Ensure complete weekly fire alarm testing at all sites and 6 monthly evacuation drill.
- Ensure all actions completed in a timely manner from annual risk assessment.
- Arrange quarterly resident engagement meetings minute and produce newsletters.
- Ensure you and all team are always wearing IDs and Lanyards when on sites.
- Managing costs in line with budgets.
- Complete ITTR documents for all team.
- Ensure all CPL training is completed for new starters within the first week.
- Hold 4, 8, 12 and 6 monthly team performance reviews.
- Look for and suggest additional revenue streams and opportunities.
Qualifications + Experience + Knowledge:
- IOSH minimum.
- NEBOSH preferable.
- Experience- Block management experience with some letting’s knowledge. Willing to learn.
- Managing teams.
- Setting direction/guiding/support.
- IT pro efficient.
- Communication.
- Handling difficult situations.
- Work well under pressure and in a fast-paced environment.
What we offer you:
- Competitive salary.
- Career progression.
- Employee assistance program.
- Discounted stays at other properties.
- Discount in our restaurants.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Manager
✨Tip Number 1
Familiarise yourself with the local area south of the river in London. Understanding the community and its needs will help you engage effectively with residents and local teams, which is crucial for a Building Manager role.
✨Tip Number 2
Network with professionals in facilities management and block management. Attend local industry events or join relevant online forums to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Brush up on your IT skills, especially with software like Yardi, as it’s mentioned in the job description. Being proficient in these tools will not only make you more efficient but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your experience in managing teams and handling difficult situations during the interview. Think of specific examples that showcase your leadership skills and ability to work under pressure, as these are key aspects of the job.
We think you need these skills to ace Building Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building management and facilities services. Emphasise your block management experience, communication skills, and any specific qualifications like IOSH or NEBOSH.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to manage teams effectively. Mention your experience with KPIs and how you have successfully engaged with residents and suppliers in the past.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and ability to handle difficult situations. Provide examples of how you've worked well under pressure and managed costs within budgets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Building Manager role.
How to prepare for a job interview at LinkedIn
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how your previous experience aligns with managing facilities, coordinating teams, and ensuring compliance with safety regulations.
✨Demonstrate Proactivity
Showcase examples from your past where you took initiative in problem-solving or improving processes. This role requires a proactive approach, so highlight your ability to manage situations before they escalate.
✨Engage with Community Focus
Since building resident engagement is crucial, think of ways you've successfully interacted with tenants or local communities. Be ready to share strategies for fostering positive relationships and addressing concerns.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations, such as managing complaints or coordinating with contractors. Prepare specific scenarios where you successfully navigated challenges in a fast-paced environment.
