2nd Line Engineer

We\’re Hiring: 2nd Line IT Engineer | Newcastle

Are you an experienced IT Support professional ready to step up? We\’re looking for a 2nd Line IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site).

This role offers the chance to support escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work.

What you\’ll be doing:

• Acting as an escalation point for 1st line support
• Managing AD, Exchange, M365, VPNs & GPOs
• Scripting in PowerShell and supporting infrastructure refreshes
• AV & telephony support (8×8 / Skype)
• Mentoring junior techs and documenting best practices

What you’ll need:

• 3+ years in IT support (ideally 2nd line)
• Strong knowledge of Microsoft tech stack
• Solid troubleshooting ability with minimal supervision

What’s on offer:

• £30,000 salary
• Clear progression pathway
• Hands-on project exposure
• Supportive, collaborative team

📩 Apply now or drop me a message if this sounds like your next move!

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