Head of Housing

We are seeking to recruit a dynamic and ambitious person to fill this exciting and key role. Working closely with the Director of Operations, the successful applicant will be pivotal in developing and leading the Housing team. Ensuring we provide a high quality, responsive housing management service that delivers a focus on positive customer outcomes and satisfaction. Overall Objectives: * Provide strategic and operational oversight of the housing operations, including neighbourhood services, rent arrears recovery, tenancy sustainment, and anti-social behaviour management. * Ensure housing management and property services are aligned in delivering an efficient and effective response to tenants and achieving value for money targets. * Manage a dispersed team of professionals across a wide geographical area. Allocate resources to ensure effective planning and delivery of excellent customer service. * Lead the development of the business service plan, ensuring clear ownership of responsibilities and targets within operational teams, the setting and reporting of KPIs and taking effective action to address underperformance. * Lead on the provision of an Intensive Housing Management Service, ensuring its delivery can be demonstrated and its effectiveness measured. * Develop partnerships with key stakeholders and network to create good working relationships with third party organisations to support our customers and deliver…