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For Companies At a Glance
- Tasks: Plan delivery driver resources and manage accurate rosters across multiple UK sites.
- Company: Join Ocado Logistics, a leader in innovative technology transforming the shopping experience.
- Benefits: Enjoy flexible work, generous leave, private medical cover, and exclusive employee discounts.
- Why this job: Be part of a dynamic team that values your contributions and supports your career growth.
- Qualifications: Strong organisational skills, customer service background, and proficiency in MS Office required.
- Other info: This is a hybrid role with interviews conducted via Google Meet.
The predicted salary is between 28800 - 43200 £ per year.
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.
This is a hybrid role with 2 days a week in the office, based in Hatfield. We offer free onsite parking and a shuttle bus service from the station.
About the role:
We wouldn’t be able to positively impact the way the world shops without our passionate team members – who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Now, we have an exciting opportunity for a Delivery Resource Planner to join our Planning team within Ocado Logistics.
As a Delivery Resource Planner, you will be responsible for planning delivery driver resources across multiple sites in the UK, supporting our delivery operations by ensuring the right resource is available at the right time. You’ll be working with a dedicated team that manages capacity, headcount, and short-to-medium-term planning projects.
You will be – Skills and responsibilities:
- Use your communication and planning skills to manage accurate driver rosters across our network
- Support key KPIs such as overtime and surplus, driving efficient headcount planning
- Maintain accurate Time and Attendance data for delivery employees
- Collaborate with Delivery Operations, CSTMs, Marshals, and Capacity & Sales teams to ensure resource alignment
- Identify areas for cost saving and process improvement within planning operations
About you – Requirements to be considered:
- Be highly organised, able to multitask and prioritise work in a fast-paced environment
- Have a strong administrative or customer service background with excellent attention to detail
- Be confident using MS Office, especially Excel (intermediate to advanced level)
- Communicate clearly by phone and email and adapt your style for different audiences
- Be flexible with working patterns across the week (including frequent weekends) as part of a rotating roster
Additional Info:
Interviews will be held via Google Meet and will follow a two-stage process. You can expect a mix of questions covering your work experience, technical knowledge, and behavioural scenarios, along with a great opportunity to learn more about the role.
Permanent position Hybrid
What you can expect to receive in return:
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Including:
- Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching
- Private Medical Cover: Rest easy with comprehensive private medical insurance
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
- Shuttle Services: Convenient free shuttle buses connect you to work
- Share Schemes: Join exciting share plans to participate in our success
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants
- Financial Protection: We offer Income Protection and Life Insurance for financial security
Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner - Delivery Operations
✨Tip Number 1
Familiarise yourself with Ocado's operations and technology. Understanding their proprietary systems and how they optimise delivery processes will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your Excel skills, especially if you're at an intermediate to advanced level. Be prepared to discuss how you've used Excel in previous roles to manage data or improve processes.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 4
Practice your communication skills, particularly in adapting your style for different audiences. You may be asked to explain complex ideas simply, so being clear and concise is key.
We think you need these skills to ace Planner - Delivery Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Delivery Resource Planner position. Tailor your application to highlight relevant skills such as planning, communication, and administrative abilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in resource planning, logistics, or customer service. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Your Skills: Make sure to mention your proficiency in MS Office, particularly Excel. If you have experience with data management or reporting, include that as well, as it is crucial for maintaining accurate Time and Attendance data.
Prepare for the Interview: Since interviews will be conducted via Google Meet, practice answering common interview questions related to your work experience and technical knowledge. Be ready to discuss scenarios that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
How to prepare for a job interview at Ocado Logistics
✨Showcase Your Planning Skills
As a Delivery Resource Planner, your ability to manage driver rosters is crucial. Be prepared to discuss specific examples of how you've successfully planned resources in previous roles, highlighting your organisational skills and attention to detail.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would adapt your communication style for different audiences, such as drivers or management.
✨Familiarise Yourself with Key Metrics
Understand the key performance indicators (KPIs) relevant to delivery operations, such as overtime and surplus. Be ready to explain how you would monitor and drive these metrics to improve efficiency in your planning.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to multitask and prioritise in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses, providing clear examples from your past experiences.
