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- Tasks: Support customers and logistics providers, ensuring smooth operations and clear communication.
- Company: FLOXFLOX is a dynamic Logistics Marketplace using AI to enhance service quality and reduce waste.
- Benefits: Enjoy remote work, competitive salary, stock options, and a budget for professional development.
- Why this job: Join a mission-driven team where your ideas can lead to real product improvements.
- Qualifications: 2+ years in B2B customer support within logistics; strong communication skills required.
- Other info: UK-based candidates must attend quarterly meetings in London.
The predicted salary is between 36000 - 60000 £ per year.
About FLOXFLOX is a Logistics Marketplace, an aggregator SaaS platform that brokers relationships between logistics service providers and shippers, vendors and brands worldwide. By matching the right capacity to the right demand, we help all parties raise service quality, increase profitability and cut waste & environmental impact through AI-driven planning and seamless financial workflows.
The RoleThis is a full-time, remote position for UK-based candidates, with at least one f2f meeting in London each quarter. You will handle inbound questions from customers and partners, and run proactive outreach to logistics service providers (LSPs). Your goal is to make sure every user gets maximum value from the platform and every opportunity moves forward smoothly.
What you will do
- Respond swiftly to inbound queries (e-mail, chat, phone) from shipper/vendors and LSPs, providing clear and friendly resolutions.
- Proactively contact LSPs by e-mail, phone or WhatsApp to: guide them through onboarding; improve their service profiles for greater visibility, and encourage timely updates that boost their chances of winning work.
- Support both parties during bilateral negotiations eg rates, volumes and contract workflow, track status in our CRM.
- Assist shipper/vendor RFP & RFQ searches by reaching out to a wider network of LSPs and coordinating responses.
- Maintain accurate records of every interaction in HubSpot and related operational tools.
- Collaborate with Product and Operations teams to surface recurring issues, test new features and suggest process improvements.
- Create concise help material (FAQs, quick guides, short videos) to enable self-service where possible.
About you: must-haves
- 2 + years' B2B customer support experience within logistics, freight forwarding, 3PL or logistics SaaS.
- Strong written and verbal English; able to explain complex matters simply.
- Proactive self-starter who manages workload without constant direction.
- Comfortable switching between multiple conversations and channels.
- Familiar with standard CRM or ticketing tools and quick to learn new systems.
- UK-based and available for quarterly London meet-ups.
Desired
- Hands-on knowledge of HubSpot Service Hub.
- Basic data analysis skills to spot trends and report insights.
- Experience working in Slack-centred teams.
What we offer
- Competitive salary and package linked to your experience.
- Stock-option scheme.
- Home-office set-up allowance and your choice of equipment.
- Budget for professional training and career development.
- A fast-growing, mission-driven team where your ideas become real product improvements.
How to apply
Send your CV and a brief cover note here or to hr@valuechainlab.com. We review applications as they arrive and aim to reply within a week.
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Logistics SaaS)
✨Tip Number 1
Familiarise yourself with the logistics SaaS landscape. Understanding how platforms like FLOXFLOX operate and the challenges they face will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Brush up on your CRM skills, particularly with HubSpot. Since this role involves maintaining records in HubSpot, demonstrating your proficiency with this tool can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your proactive communication skills. Think of examples where you've successfully managed multiple conversations or channels, as this is crucial for the role.
✨Tip Number 4
Network with professionals in the logistics and SaaS sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Coordinator (Logistics SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B customer support, particularly within logistics or SaaS. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Note: In your cover note, express your enthusiasm for the role and the company. Mention specific aspects of FLOXFLOX that resonate with you, such as their mission to reduce environmental impact through AI-driven planning.
Showcase Communication Skills: Since strong written and verbal communication is crucial for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've simplified complex information in past roles.
Highlight Proactivity: Demonstrate your proactive nature by providing examples of how you've taken initiative in previous positions. This could include improving processes, reaching out to clients, or managing multiple tasks effectively.
How to prepare for a job interview at Career Wallet
✨Know the Company Inside Out
Before your interview, make sure you understand FLOXFLOX's mission and how their logistics marketplace operates. Familiarise yourself with their AI-driven planning and financial workflows, as this will show your genuine interest in the role and the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer queries effectively. Be ready to discuss how you've resolved complex issues and improved service quality in a B2B environment, particularly within logistics or SaaS.
✨Showcase Your Proactive Approach
FLOXFLOX values self-starters, so be prepared to share instances where you've taken the initiative to improve processes or support customers without being prompted. This could include outreach strategies or ways you've enhanced user experiences.
✨Familiarity with Tools is Key
Since the role involves using HubSpot and other CRM tools, brush up on your knowledge of these systems. If you have experience with similar platforms, be ready to discuss how quickly you can adapt to new technologies and how you've used them to track interactions and improve service.
