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For Companies At a Glance
- Tasks: Support customers and logistics providers, ensuring smooth operations and clear communication.
- Company: FLOXFLOX is a cutting-edge Logistics Marketplace, enhancing service quality through AI-driven solutions.
- Benefits: Enjoy remote work, competitive salary, stock options, and a budget for professional development.
- Why this job: Join a mission-driven team where your ideas can lead to real product improvements.
- Qualifications: 2+ years in B2B customer support within logistics; strong communication skills required.
- Other info: UK-based candidates must attend quarterly meetings in London.
The predicted salary is between 36000 - 60000 £ per year.
About FLOXFLOX is a Logistics Marketplace, an aggregator SaaS platform that brokers relationships between logistics service providers and shippers, vendors and brands worldwide. By matching the right capacity to the right demand, we help all parties raise service quality, increase profitability and cut waste & environmental impact through AI-driven planning and seamless financial workflows.
The RoleThis is a full-time, remote position for UK-based candidates, with at least one f2f meeting in London each quarter. You will handle inbound questions from customers and partners, and run proactive outreach to logistics service providers (LSPs). Your goal is to make sure every user gets maximum value from the platform and every opportunity moves forward smoothly.
What you will do
- Respond swiftly to inbound queries (e-mail, chat, phone) from shipper/vendors and LSPs, providing clear and friendly resolutions.
- Proactively contact LSPs by e-mail, phone or WhatsApp to: guide them through onboarding; improve their service profiles for greater visibility, and encourage timely updates that boost their chances of winning work.
- Support both parties during bilateral negotiations eg rates, volumes and contract workflow, track status in our CRM.
- Assist shipper/vendor RFP & RFQ searches by reaching out to a wider network of LSPs and coordinating responses.
- Maintain accurate records of every interaction in HubSpot and related operational tools.
- Collaborate with Product and Operations teams to surface recurring issues, test new features and suggest process improvements.
- Create concise help material (FAQs, quick guides, short videos) to enable self-service where possible.
About you: must-haves
- 2 + years' B2B customer support experience within logistics, freight forwarding, 3PL or logistics SaaS.
- Strong written and verbal English; able to explain complex matters simply.
- Proactive self-starter who manages workload without constant direction.
- Comfortable switching between multiple conversations and channels.
- Familiar with standard CRM or ticketing tools and quick to learn new systems.
- UK-based and available for quarterly London meet-ups.
Desired
- Hands-on knowledge of HubSpot Service Hub.
- Basic data analysis skills to spot trends and report insights.
- Experience working in Slack-centred teams.
What we offer
- Competitive salary and package linked to your experience.
- Stock-option scheme.
- Home-office set-up allowance and your choice of equipment.
- Budget for professional training and career development.
- A fast-growing, mission-driven team where your ideas become real product improvements.
How to apply
Send your CV and a brief cover note here or to hr@valuechainlab.com. We review applications as they arrive and aim to reply within a week.
Customer Service Coordinator (Logistics SaaS) employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Logistics SaaS)
✨Tip Number 1
Familiarise yourself with the logistics SaaS landscape. Understanding how platforms like FLOXFLOX operate and the challenges they face will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Brush up on your CRM skills, particularly with HubSpot. Since maintaining accurate records is crucial for this role, being able to demonstrate your proficiency with such tools can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your proactive communication skills. Think of examples where you've successfully managed multiple conversations or channels, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with professionals in the logistics and SaaS sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Coordinator (Logistics SaaS)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight relevant experience in B2B customer support within logistics or SaaS.
Craft a Compelling CV: Your CV should clearly showcase your 2+ years of relevant experience. Emphasise your skills in customer support, communication, and familiarity with CRM tools. Use bullet points for clarity and ensure it is well-structured.
Write a Tailored Cover Note: In your cover note, express your enthusiasm for the role and the company. Mention specific experiences that align with the job description, such as handling inbound queries or working with logistics service providers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover note for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Career Wallet
✨Know the Company Inside Out
Before your interview, make sure you understand FLOXFLOX's mission and how their logistics marketplace operates. Familiarise yourself with their AI-driven planning and financial workflows, as this will show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer queries effectively. Be ready to discuss how you've resolved issues in a friendly and clear manner, as this is crucial for the Customer Service Coordinator role.
✨Showcase Your Proactivity
FLOXFLOX values proactive self-starters. Think of instances where you've taken the initiative to improve processes or support customers without being asked. This will demonstrate that you can manage your workload independently.
✨Familiarity with Tools and Systems
Since the role involves using HubSpot and possibly other CRM tools, be prepared to discuss your experience with these systems. If you have hands-on knowledge of HubSpot Service Hub, make sure to highlight it during the interview.
