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For Companies At a Glance
- Tasks: Lead a dynamic team to create exceptional customer experiences and drive brand loyalty.
- Company: HOKA inspires movement and champions diversity, creating innovative products for athletes and everyday movers.
- Benefits: Enjoy 30 days annual leave, generous discounts, and opportunities for personal and professional growth.
- Why this job: Join a vibrant culture that values passion, individuality, and community engagement while making a real impact.
- Qualifications: Previous retail experience and a natural flair for communication are essential.
- Other info: Be part of a global family committed to empowering individuals and celebrating diversity.
The predicted salary is between 24000 - 36000 £ per year.
About HOKA
Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight. At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
Summary
Our Keyholders are critical to the success of our stores. As a Supervisor, it’s your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of a dynamic team and you cooperate to achieve business goals.
Description
As a Supervisor, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training and share this knowledge in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Empower team members through communication and recognition
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Maintain knowledge of current trends and styles
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
Who You Are
- A natural communicator who conveys the HOKA and Deckers Brands vision and mission
- A motivated team player and self-starter
- Excellent team building skills
- You have a problem solving mindset and approach challenges with agility
We Would Love to Hear From People With:
- Previous Retail experience
What We Will Give You
- 30 days annual leave per year based on a 40 hour per week contract
- Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
- Uniform Allowance
- 60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online, and 30% instore discount.
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOKA Full-time Supervisor - Covent Garden
✨Tip Number 1
Familiarise yourself with HOKA's brand values and mission. Understanding their commitment to inspiring movement and creating a diverse workforce will help you align your responses during the interview, showcasing your passion for their vision.
✨Tip Number 2
Prepare to discuss your previous retail experience in detail. Highlight specific examples where you provided exceptional customer service or contributed to team goals, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you successfully handled customer complaints or challenges. This will illustrate your agility and critical thinking, which are key competencies for the Supervisor role.
✨Tip Number 4
Engage with the HOKA community online. Follow their social media channels and participate in discussions to stay updated on current trends and styles. This knowledge will not only impress during interviews but also help you connect with the brand's culture.
We think you need these skills to ace HOKA Full-time Supervisor - Covent Garden
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with HOKA's mission and values. Highlight your passion for movement and how you can contribute to creating a positive customer experience in your application.
Tailor Your CV: Make sure your CV reflects relevant retail experience and showcases your ability to provide exceptional customer service. Use specific examples that demonstrate your problem-solving skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with HOKA's commitment to inclusivity and community. Share your enthusiasm for the brand and how you can help create memorable shopping experiences.
Showcase Your Communication Skills: In your application, emphasise your communication abilities. Mention any experience you have in engaging with customers and team members, as well as how you handle challenges in a fast-paced environment.
How to prepare for a job interview at Deckers Brands
✨Know the Brand Inside Out
Before your interview, make sure you understand HOKA's mission and values. Familiarise yourself with their products and recent marketing initiatives. This will help you engage with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a customer. Highlight how you create personalised shopping experiences that drive brand loyalty.
✨Emphasise Teamwork and Communication
HOKA values collaboration and effective communication. Be ready to discuss how you've worked as part of a team in the past, and how you empower your colleagues through recognition and support.
✨Demonstrate Problem-Solving Abilities
The role requires agility in problem-solving. Think of specific challenges you've faced in retail and how you approached them. Show that you can think critically and respond professionally to various situations.
