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- Tasks: Lead a new Costa Coffee shop, ensuring exceptional service and a welcoming atmosphere.
- Company: Join ISS, a global leader in workplace management, dedicated to people and high standards.
- Benefits: Enjoy a permanent role with opportunities for growth and a focus on inclusivity.
- Why this job: Make a meaningful impact in a hospital setting, providing comfort and care through coffee.
- Qualifications: Experience in managing teams and knowledge of food safety standards required.
- Other info: This role is perfect for those passionate about hospitality and community service.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to manage a brand-new Costa Coffee opening in the Atrium of QE Hospital, launching in August. As ISS’s first fully franchised Costa Coffee, the focus is on delivering not just exceptional standards, but genuine hospitality that reflects the unique hospital setting.
This isn’t just another coffee shop—it’s a moment of comfort for a loved one visiting a patient, a well-earned break for a busy nurse, or a small act of normality in a challenging day. We’re looking for a Coffee Shop Manager who understands the emotional impact of thoughtful, heartfelt service and who is passionate about creating a welcoming environment that goes beyond the transactional to offer a meaningful experience for every customer.
Key Responsibilities- Lead and support retail and patient catering teams, ensuring safe and effective service aligned with company policies.
- Oversee all catering and retail operations across the hospital site.
- Build strong relationships with stakeholders, including internal teams, Trust contacts, and external partners.
- Set and manage objectives in line with contract goals, contributing to service performance.
- Plan and develop catering offers in collaboration with ISS subject matter experts.
- Ensure compliance with Hospital Food Review (2021) guidance and safe food delivery standards.
- Maintain a safe, hygienic environment in line with food safety and health regulations.
- Semi-senior level experience in a Costa store with knowledge of brand standards.
- Proven ability to manage large teams effectively.
- Experience overseeing a £35K+ retail operation.
- Strong understanding of food safety standards and compliance.
- Confident in maintaining brand consistency and operational excellence.
- Comfortable working in a fast-paced, customer-focused environment.
- Able to drive performance and uphold service quality.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Coffee Shop Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Manager
✨Tip Number 1
Familiarise yourself with the unique environment of a hospital coffee shop. Understanding the emotional context of your customers can help you tailor your approach and demonstrate your passion for providing heartfelt service.
✨Tip Number 2
Network with current or former employees of Costa Coffee, especially those who have worked in similar settings. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss your experience managing large teams and overseeing retail operations. Be ready to share specific examples of how you've driven performance and maintained service quality in previous roles.
✨Tip Number 4
Research the Hospital Food Review (2021) guidance and food safety standards relevant to the role. Showing that you are knowledgeable about compliance will demonstrate your commitment to maintaining high operational standards.
We think you need these skills to ace Coffee Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and competencies required for the Coffee Shop Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing coffee shops or similar environments. Emphasise your leadership skills, knowledge of food safety standards, and ability to create a welcoming atmosphere.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the emotional impact of thoughtful service. Use specific examples from your past experiences to demonstrate how you can contribute to the unique environment of the hospital coffee shop.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LinkedIn
✨Understand the Emotional Impact
Make sure to convey your understanding of how a coffee shop can provide comfort in a hospital setting. Share examples from your past experiences where you delivered heartfelt service, as this aligns with the company's focus on genuine hospitality.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing large teams effectively. Highlight specific instances where you led a team to success, ensuring that you emphasise your ability to motivate and support staff in a fast-paced environment.
✨Demonstrate Knowledge of Food Safety Standards
Familiarise yourself with the Hospital Food Review (2021) guidance and food safety regulations. Be ready to discuss how you have maintained compliance in previous roles, as this is crucial for the position.
✨Build Relationships with Stakeholders
Think about how you can build strong relationships with various stakeholders. Prepare examples of how you've successfully collaborated with internal teams or external partners in the past, as this will be key to overseeing operations across the hospital site.
