Advice and Support Officer

Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)Contract type: Fixed Term Contract until 31.05.26Hours: Full time (35 hours per week)Salary: £31,228 per annum The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.  Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for: • Providing advice and information about their Services• Screening applications for urgency, checking eligibility, handling enquiries and phone calls• Exploring the applicants’ circumstances to understand their needs and how they can help• Collaborating with the Help, Advice and Services team members and other teams within their organisation They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling dif…