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- Tasks: Join our Parking Appeal Team and assist with customer service tasks.
- Company: We specialize in social care and support services across the UK.
- Benefits: Enjoy remote work options, certified training, and a great referral scheme.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Must be eligible to work in the UK; experience in customer service is a plus.
- Other info: Work 3 days in the office and 2 days from home with flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for experienced Customer Service Officers to join a Parking Appeal Team. Successful applicants will assist in the reduction of representations and knowledge of School Street representations would be beneficial. Officers are required to eventually produce a minimum of 30 representations, once fully trained the officer will be expected to review charge certificates, respond to emails and take phone calls, these tasks are on a rota. Officers are expected to work 3 days in the office and two days from home. To apply for this role you must have:Be eligible to work within the UKWe offer:An excellent referral scheme for each successfully placed referralCertified complimentary training24 hour one on one specialist social work consultant based within your geographical areaEmployee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment – we offer twice weekly payroll too! For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV. …
Customer Service Officer employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the specific regulations and processes related to parking appeals in the UK. This knowledge will not only help you stand out during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries over the phone and via email. Being able to convey information clearly and empathetically is crucial for a Customer Service Officer.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Since the role involves a mix of office and remote work, highlighting your adaptability and teamwork skills can make a positive impression.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Officer position. Understand the key responsibilities, such as handling representations and responding to emails, as well as the importance of knowledge regarding School Street representations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific skills that relate to the role. Emphasize your ability to handle phone calls and manage email communications effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you are a good fit. Mention your eligibility to work in the UK and any previous experience that aligns with the tasks outlined in the job description.
Submit Your Application: Once your CV and cover letter are ready, visit the company's website to upload your application. Ensure all documents are formatted correctly and double-check for any spelling or grammatical errors before submission.
How to prepare for a job interview at Social Care Locums
✨Know Your Customer Service Basics
Make sure you brush up on the fundamental principles of customer service. Be ready to discuss how you handle difficult situations and provide examples of your past experiences in similar roles.
✨Familiarize Yourself with School Street Representations
Since knowledge of School Street representations is beneficial, do some research on this topic. Understanding the specifics will help you stand out and show your commitment to the role.
✨Prepare for Role-Specific Tasks
Be prepared to discuss how you would manage tasks like reviewing charge certificates and responding to emails. Think about your organizational skills and how you prioritize tasks in a busy environment.
✨Highlight Your Flexibility
Since the role involves working both in the office and from home, emphasize your adaptability. Share examples of how you've successfully transitioned between different work environments in the past.
