Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Join a dynamic team known for its innovative approach to customer service.
- Benefits: Enjoy flexible working hours, remote options, and exciting corporate perks.
- Why this job: Be the digital voice of a brand, making a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through the online chat platform. Understanding customer needs and building trust is essential in providing a memorable personal experience.
What will I do as a Web Chat Sales Advisor?
- Manage inbound chats and build rapport with customers
- Pitch products and plans based on customer accounts
- Multi-task with inbound queries and reply to all in a timely manner
- Discuss new deals and cross-sell additional products
- Establish a strong digital presence in keeping with the brand
- Achieve and exceed sales and productivity targets
Deliver exceptional customer service through effective communication and problem-solving skills.
Web Chat Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Chat Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage customers effectively and answer their queries confidently during the chat.
✨Tip Number 2
Practice your typing speed and accuracy. As a Web Chat Advisor, you'll need to respond quickly to customer inquiries, so being able to type efficiently will enhance your performance.
✨Tip Number 3
Develop your active listening skills. Pay attention to customer needs and concerns during chats, as this will help you build rapport and trust, leading to better sales outcomes.
✨Tip Number 4
Get comfortable with multitasking. You'll be managing multiple chats at once, so practice juggling different conversations while maintaining quality responses to each customer.
We think you need these skills to ace Web Chat Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Web Chat Advisor. Familiarise yourself with the skills required, such as effective communication and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales, especially in online environments. Use specific examples to demonstrate how you've successfully managed customer interactions and met targets.
Showcase Your Communication Skills: Since this role relies heavily on written communication, ensure your application is clear, concise, and free of errors. Use a friendly yet professional tone to reflect the brand's voice and your ability to connect with customers.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the Web Chat Advisor position. Mention your enthusiasm for the role and how your skills align with the company's goals, particularly in building rapport and understanding customer needs.
How to prepare for a job interview at Click To Hired
✨Show Your Communication Skills
As a Web Chat Advisor, your ability to communicate clearly and effectively is crucial. During the interview, demonstrate your written communication skills by being concise and articulate in your responses.
✨Understand the Brand
Familiarise yourself with the company's products and values before the interview. This will help you align your answers with the brand's voice and show that you're genuinely interested in representing them.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice responding to common customer queries and pitching products to showcase your ability to build rapport and trust.
✨Highlight Your Multi-Tasking Abilities
The role requires managing multiple chats simultaneously. Be ready to discuss your experience with multi-tasking and how you prioritise tasks to ensure timely responses to customers.
