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For Companies At a Glance
- Tasks: Lead the reservations team and maximise revenue through proactive sales.
- Company: Join a vibrant hospitality company known for its exceptional guest experiences.
- Benefits: Enjoy a £30,000+ salary, KPI bonuses, free gym membership, and annual trips abroad.
- Why this job: Be part of a dynamic team that values people and fosters a fun work culture.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest satisfaction required.
- Other info: Work from our Head Office in Tottenham Court Road, 5 days a week.
The predicted salary is between 30000 - 42000 £ per year.
What we offer:
- £30,000+ KPI bonus and commission
- 40 hours per week
- 10-6/11-7 shifts
- Free gym membership
- Industry-leading staff discount
- Employee Assistance Programme
- Regular incentives including trips abroad
- Annual company parties
Our values:
- We care about people.
- We own our actions.
- We are open in our thoughts.
- We are skilled at hospitality.
- We are the party starters.
About you:
As the Senior Sales & Reservations Executive, you will be a key player in supporting the Head of Sales to lead the reservations team. You will be responsible for maximising revenue by focusing on converting enquiries to confirmed reservations, driving covers, and exceeding targets through proactive sales. You should have excellent verbal and communication skills, as you will be managing all guest communication via email and phone. You will be working from our Head Office on Tottenham Court Road 5 days a week.
Main Responsibilities:
- Respond to all guest enquiries in a timely and professional manner, escalating any unresolved issues to the Head of Sales or Operations Team.
- Manage all booking enquiries from various channels, including Design My Night/Collins, phone, email, social media, promptly processing authentications and deposits.
- Maintain accurate booking diaries and floorplans and ensure clear, timely communication of booking details, guest requests, and any last-minute changes to venue staff and management.
- Utilise end-of-night (EON) reports to reconcile bookings, amend discrepancies, and process refunds within the booking system (Design My Night/DMN).
- Address and log all lost property enquiries.
- Develop and maintain comprehensive knowledge of our venues and offerings to provide accurate and helpful assistance to guests.
- Maximise revenue and enhance guest satisfaction by proactively upselling venue facilities and pre-paid drinks packages.
- Communicate relevant information effectively with colleagues within the department, venue staff, and management.
- Contribute to the development and improvement of our reservations processes to drive increased bookings.
- Fulfill any other reasonable requests as directed by management.
Key Requirements:
- Passionate about Simmons Bars and committed to delivering a memorable guest experience.
- Proven experience in a similar role within the hospitality industry.
- Experience with Collins CRM system is highly desirable.
- Target-oriented with a proven track record of exceeding sales goals and monetary targets.
- Excellent organisational and time-management skills.
- Strong interpersonal and communication skills.
- Ability to remain calm, focused, and effective under pressure.
- Excellent command of spoken and written English to provide a professional and personable service.
- Exceptional attention to detail and a desire for continuous learning and development within the business.
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Executive - Covent Garden
✨Tip Number 1
Familiarise yourself with the Simmons Bars brand and its offerings. Understanding the unique selling points of our venues will help you engage with potential guests and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be managing guest enquiries, being articulate and professional is key to making a great impression.
✨Tip Number 3
Showcase your sales achievements in previous roles. Be ready to discuss specific examples of how you've exceeded targets or improved processes, as this will highlight your suitability for the Senior Sales Executive position.
✨Tip Number 4
Network within the hospitality industry. Attend events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could strengthen your application.
We think you need these skills to ace Senior Sales Executive - Covent Garden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and hospitality. Emphasise any achievements related to exceeding sales targets and managing guest communications, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and specifically for Simmons Bars. Mention how your skills align with their values, such as caring for people and being skilled at hospitality.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this position, consider including examples in your application that demonstrate your ability to manage guest enquiries effectively.
Highlight Relevant Experience: If you have experience with CRM systems like Collins, make sure to mention it. Also, provide specific examples of how you've successfully maximised revenue or improved booking processes in previous roles.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Sales Skills
Prepare to discuss your track record in exceeding sales targets. Bring concrete examples of how you've successfully converted enquiries into bookings, and be ready to explain your approach to upselling and maximising revenue.
✨Familiarise Yourself with the Company
Research Simmons Bars and their offerings thoroughly. Understanding their values and what makes them unique will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Practice Effective Communication
Since the role involves managing guest communications, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as handling difficult enquiries or upselling services.
