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- Tasks: Support production applications and troubleshoot issues in a collaborative environment.
- Company: Join a dynamic tech company based in London, focused on innovative solutions.
- Benefits: Enjoy flexible remote work options and time off for weekend shifts.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact.
- Qualifications: Experience with Java, SQL, and Splunk is essential; strong communication skills are a must.
- Other info: This role requires weekend shift rotations, offering valuable experience in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Possibility of remote work: Work from office – weekly 3 days (Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills:
- Java and DB SQL
- Splunk
Areas of responsibility:
- Excellent communication skills and the ability to collaborate with multiple internal teams.
- Interest in working on Support projects and willingness to work during weekend shifts on a rotational basis.
- Experience with Java and databases (either development or support), with comfort in analyzing Java code or SQL queries.
- Good hands-on experience with Splunk, including querying, regex, alerts, and dashboards setup (no need for Splunk admin knowledge).
- Application log analysis skills and prior experience troubleshooting issues in production environments.
- ITIL, ticket, and incident management skills with relevant work experience.
- Proactive approach to production issues, including notifying the team about ongoing and potential future issues.
- Ensuring client SLAs are met by managing deliverables for critical applications and understanding IT/business SLAs.
- Collaborating with Development and Level 3 support teams on incident triages, release/change reviews, and application stabilization enhancements.
- Handling major incidents, engaging relevant teams, creating post-mortems, and ensuring incident closure.
Contact Detail:
N Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Java, SQL, and Splunk. Having hands-on experience or projects that showcase your skills in these areas can set you apart during the interview process.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of how you've handled production issues in the past. Be ready to discuss your approach to troubleshooting and how you collaborated with teams to resolve incidents.
✨Tip Number 3
Since the role requires weekend shift flexibility, be prepared to discuss your availability and willingness to work during these times. Showing that you're adaptable and committed can make a positive impression on the hiring team.
✨Tip Number 4
Highlight your communication skills and teamwork experience, as these are crucial for the role. Think of specific instances where you successfully collaborated with different teams or communicated complex technical information clearly.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java, SQL, and Splunk. Include specific examples of how you've used these skills in previous roles, especially in production environments.
Craft a Strong Cover Letter: In your cover letter, express your interest in the L2 Support Engineer role and mention your flexibility for weekend shifts. Discuss your proactive approach to problem-solving and how you can contribute to meeting client SLAs.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to collaborate with internal teams and handle major incidents effectively.
Highlight Relevant Experience: Detail any previous experience with ITIL, ticket management, and incident management. Mention specific projects where you successfully managed deliverables and collaborated with development teams.
How to prepare for a job interview at N Consulting Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Java, SQL, and Splunk during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Think of examples where you've successfully collaborated with internal teams or resolved conflicts, as this will show your ability to work well in a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to discuss how you would handle production issues, manage SLAs, and collaborate with other teams during incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Flexibility and Commitment
Since the position involves weekend shifts and a proactive approach to support, convey your willingness to adapt to these requirements. Share any previous experiences where you've had to be flexible with your schedule or take initiative in a support role.
