Coordinator, Sales & Marketing

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

About the Role

Under the direction of the Director of Sales & Marketing for Southern Europe, the incumbent will give administrative & sales support to the Director of Sales & Marketing, Account Director & Sales Managers.

Key Duties and Responsibilities

• Assists in the day-to-day office admin.
• Serving as the main point of contact.
• Payroll and annual leave recording.
• Scheduling meetings and travel for wider office team.
• Answering calls and correspondences from internal and external stakeholders.
• Maintaining office supplies.
• Provides telephone support and answering general enquiries from tour operators, public and all resorts in the group.
• Including dealing with incoming advertising enquiries.
• Maintain annual leave records and communicate with Global Office for approvals of leave and accruals.
• Provide onboarding and offboarding support for colleagues.
• Provide general HR support as guided by the Global Office.
• Maintains a central filing system for Tour Operator contracts, invoices, resort offers, reports and other vital information for the UK team.
• Performing data entry duties with regards to sales figures and other key data into Sales Force.
• Updating customer records with new contact details and notes on support interactions.
• Maintains and updates sales and marketing plans.
• Maintains distribution lists for each resort.
• Updates to CRM system.
• Organisation of budgets, office budgets and JMPR (Joint Promotional Budget); Overseen by Director of Sales & Marketing.
• Assist Sales Team recording and proofing marketing activities.
• Handles complaints from direct clients and tour operators.
• Sets up and maintains contract matrix.
• Communicates offers/flash sales to Tour Operators & coordinates incentives.
• Manage and maintain Global Booking Rewards.
• Manage and maintain our Trade Face Book Pages, looking at relevant content and scheduling posts etc.
• Maintenance and updates to office shared files, BOX & ONEDRIVE.
• Ensuring marketing collateral is available at all roadshows and trade shows.
• Handles appointments for tradeshows and road shows.
• Maintains and updates sales and marketing plans.
• Ensure all resort/company presentations and videos are saved in a central location for sales team to access.
• Carries out competitor analysis weekly for resorts for ongoing measurement of overall performance.
• Drive external and internal focus through development of new creative ideas.

Skills, Experience and Educational Requirements

• Must be goal orientated with a drive to succeed.
• Be able to build positive and sustainable customer relationships.
• Must be able to approach tasks with passion, enthusiasm and creativity.
• Must possess excellent negotiation and problem-solving skills.
• Honest and open – the ability to say No when the need arises.
• Team player with a “can do attitude”.
• The individual must possess excellent communication and interpersonal skills with people at all levels (both external and internal clients).
• The individual must possess a professional proficiency in English.
• Other languages such as Italian, Spanish, French are an advantage.
• Competent in report writing (findings, conclusions, and recommendations).
• A university degree - an advantage but not essential.
• Hotel/travel industry experience – an advantage but not essential.
• Some marketing experiences.
• Extensive knowledge of packages such as Sales Force, MS Office, Word, Excel, PowerPoint.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.