Senior Director – Operations and Reliability Engineering

Senior Director – Operations and Reliability EngineeringJoin to apply for the Senior Director – Operations and Reliability Engineering role at Boston Consulting Group (BCG)Senior Director – Operations and Reliability Engineering2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Director – Operations and Reliability Engineering role at Boston Consulting Group (BCG)Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Boston Consulting Group (BCG)Locations: Canary Wharf | BostonWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You\’ll DoThe Senior Director – Operations and Reliability Engineering is responsible for blendingSite Reliability Engineering (SRE), DevOps, and traditional operations modelsto build a next-generationReliability Engineering function. This role ensuresend-to-end automation at scale, 24×7 operational excellence, and high availabilityacrossall of BCG, includingBCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and operational excellence.Key ResponsibilitiesStrategic Leadership & Transformation:Define and execute amodern Reliability Engineering strategy, integratingSRE, DevOps, and automation-first operational models.Driveend-to-end automationto eliminate toil, improve efficiency, and enhance operational resilience.Lead the transition from traditional IT operations to aproactive, AI-driven, self-healing infrastructure.Establish a globalobservability, telemetry, and predictive analytics frameworkfor real-time insights.Align operational strategies with business goals, ensuring IT supports digital transformation initiatives acrossBCG Core, BCG X, and CT.Infrastructure & Cloud OperationsOverseeglobal IT infrastructure, cloud platforms, and hybrid hosting environmentsacrossall BCG business units.Managenetwork reliability, compute platforms, and cloud-native servicesacross AWS, Azure, and GCP.ScaleInfrastructure as Code (IaC),automated provisioning, andcloud workload optimization.Driveedge computing, containerized workloads, and high-performance computing strategies.ImplementAI-driven monitoring, self-healing automation, and full-stack observability.IT Service Management & Operational ExcellenceMandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery.EstablishSRE-based operational metrics, includingSLOs, SLIs, and error budgets.Overseeincident response, problem resolution, and root cause analysis with AI-driven remediation.Ensurehigh availability, performance, and security compliancefor all enterprise services.Develop afollow-the-sun operational support model, ensuring24x7 resilience and uptime across all of BCG.Optimizeincident, change, and capacity management, ensuring alignment withITIL best practicesand automated workflows.LeadService Asset and Configuration Management (SACM), ensuringaccurate and real-time management of software and IT assets within the CMDB.Drive continuousenhancements to the CMDB, improvingvisibility, compliance, and lifecycle managementof IT assets.Security, Compliance & Risk ManagementEmbedsecurity and compliance into operational workflowswith automated security controls.Ensure adherence toISO 27001, NIST, SOC 2, GDPR, and cloud security best practices.Collaborate withcybersecurity teamsto integratezero-trust security models.Driveresiliency planning, disaster recovery, and business continuity initiatives.Financial & Vendor ManagementOptimize IT operational budgets with acost-effective, cloud-native strategy.Negotiatevendor contracts, ensuring alignment with business needs and service reliability.Drivecost efficiency in cloud spending, SaaS platforms, and infrastructure investments.Leadership & Talent DevelopmentBuild and mentor a high-performingReliability Engineering team, fostering a culture of automation and innovation.Lead a team ofSREs, DevOps engineers, and platform reliability expertsacross global squads.Promote acollaborative, data-driven, and proactive mindset, ensuring agility and operational resilience.Establish workforce development programs forAI-driven operations, automation, and modern reliability practices.What You\’ll BringRequired Qualifications15+ years of experiencein IT operations, SRE, DevOps, or platform engineering.5+ years in a senior leadership role, managinglarge-scale IT environments.Deep technical expertise incloud computing (AWS, Azure, GCP), on-prem infrastructure, and hybrid environments.Proven track record inend-to-end automation, Infrastructure as Code (IaC), and large-scale observability.Experience inAI-driven IT operations, predictive analytics, and automated remediation.Strong understanding ofzero-trust security, regulatory compliance, and risk management.Excellent leadership, communication, and stakeholder management skills.Preferred QualificationsCertifications:ITIL, AWS/Azure/GCP Solutions Architect, SRE Foundation, CISSP, or equivalent.Experience withKubernetes, Terraform, Ansible, and AI-powered operations tools.Strong problem-solving abilities, with a data-driven approach to operational excellence.TheSenior Director – Operations Platform Leadis a pivotal leadership role responsible forshaping the future of IT operationsby integratingSRE, DevOps, and automation-first methodologies. If you are a highly technical, innovation-driven leader passionate aboutscaling operations through automation and AI-driven resilience, we invite you to apply.Who You\’ll Work WithWork Environment & Additional InformationHybrid or on-site work model.May require occasional travel forbusiness meetings, data center visits, or vendor engagements.Ability to work in afast-paced, high-availability IT environment, with a focus on automation and reliability.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E – Verify Employer. Click here for more information on E-Verify.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at Boston Consulting Group (BCG) by 2xSign in to set job alerts for “Senior Director of Operations” roles.London, England, United Kingdom 2 weeks agoDartford, England, United Kingdom 1 month agoOperations Director : Up to A GBP 150,000 (DOE)City Of Westminster, England, United Kingdom 5 days agoLondon, England, United Kingdom 7 hours agoLondon, England, United Kingdom 2 weeks agoHertfordshire, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 month agoSenior Operational Excellence Director, EMEASunbury-On-Thames, England, United Kingdom 1 week agoDirector of Operations – International E-commerceLondon, England, United Kingdom 4 months agoGreenford, England, United Kingdom 1 week agoOperations Director – Professional Services SMEIndustrial & Operational Excellence Director (Role based in Athens, GR)Operations Director : London and Southeast England : A GBP 90,000London, England, United Kingdom 1 week agoDirector of Operations / School Business ManagerHounslow, England, United Kingdom 2 days agoDirector of Operations, UK – 14 month contractLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 6 hours agoLondon Area, United Kingdom £100,000.00-£110,000.00 6 hours agoLondon, England, United Kingdom 3 days agoDirector of Operations – Food ManufacturingLondon, England, United Kingdom 7 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoDirector, OMC Operations & Channel Execution ExcellenceUxbridge, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 days agoCity Of London, England, United Kingdom £80,000.00-£100,000.00 1 week agoSr. Director, LNG Operations & SustainabilityWeybridge, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. 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