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- Tasks: Coordinate with stakeholders to protect assets and manage public complaints effectively.
- Company: Join Network Rail's Southern Renewals Enterprise, delivering a £9 billion programme from 2024 to 2034.
- Benefits: Enjoy a competitive salary, location allowance, and opportunities for professional growth.
- Why this job: Be part of a collaborative team making a real impact on community relations and infrastructure.
- Qualifications: HND/HNC level or equivalent experience; strong problem-solving and communication skills required.
- Other info: Applications close on 13 June 2025; drug and alcohol testing is mandatory.
The predicted salary is between 30000 - 40000 £ per year.
The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a £9 billion programme between 2024 – 2034. The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail.
Brief Description: Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.
Key Accountabilities:
- Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
- Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
- Manage environmental issues to maintain compliance with environmental legislation.
- Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
- Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
- Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
- Manage the expectation of our neighbours to protect the reputation of Network Rail.
Job Skills, Experience and Qualifications:
- Qualified to HND/HNC level or equivalent experience.
- In depth understanding of corporate policy regarding dealing with public complaints.
- Proven successful track record in customer relationship management.
- Able to demonstrate highly developed problem solving skills.
- Able to demonstrate excellent interpersonal, influencing, communication and organisation skills.
- Proven ability in influencing internal & external stakeholders.
- Detailed knowledge of Network Rail Standards.
- Good knowledge of the Statutory Railway Notices; including by-laws.
- Knowledge of operational railway environment.
- Experience of Outside Parties Work.
- Detailed knowledge of functional disciplines including maintenance and operations.
Salary: Band 4B (£35,582 - £40,830) plus a Location Allowance of £3,270.
Closing date: 13 June 2025. Late applications will not be accepted.
Drugs and Alcohol Standard: All prospective candidates who have not been offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Contact Detail:
Network Rail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Maintenance Protection Co-ordinator
✨Tip Number 1
Familiarise yourself with Network Rail's policies and standards, especially regarding public complaints and stakeholder management. Understanding these will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network Rail values strong relationships with local authorities and stakeholders. Try to network with professionals in the industry or attend relevant events to build connections that could benefit your application.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved complaints in the past. Being able to share specific instances will showcase your problem-solving skills and experience.
✨Tip Number 4
Stay updated on environmental legislation and compliance issues related to infrastructure maintenance. This knowledge will not only help you in the role but also impress the interviewers with your commitment to safety and sustainability.
We think you need these skills to ace Infrastructure Maintenance Protection Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key accountabilities and required skills. Tailor your application to highlight how your experience aligns with the responsibilities of managing stakeholder relationships and resolving public complaints.
Highlight Relevant Experience: In your CV and cover letter, emphasise your qualifications, particularly any HND/HNC level or equivalent experience. Showcase your track record in customer relationship management and problem-solving skills that are relevant to the role.
Demonstrate Communication Skills: Since the role requires excellent interpersonal and communication skills, provide specific examples in your application that demonstrate your ability to influence stakeholders and manage expectations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Network Rail Limited
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities and expectations of the Infrastructure Maintenance Protection Co-ordinator role. Familiarise yourself with Network Rail's policies, especially regarding public complaints and stakeholder management.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experiences where you've successfully resolved issues or managed stakeholder relationships. Highlight your problem-solving skills and how they can benefit Network Rail.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, demonstrate your excellent communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would handle difficult conversations.
✨Demonstrate Knowledge of Compliance
Familiarise yourself with environmental legislation and Network Rail standards. Be ready to discuss how you would ensure compliance in your role, as this is crucial for protecting both the assets and reputation of Network Rail.
