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For Companies At a Glance
- Tasks: Lead the development of AI agents, collaborating with teams and customers to create impactful solutions.
- Company: Decagon is revolutionising customer support with advanced conversational AI, trusted by top brands like Duolingo and Notion.
- Benefits: Enjoy flexible vacation, daily meals, and competitive compensation with equity options.
- Why this job: Join a dynamic team shaping the future of AI in influential businesses while making a real impact.
- Qualifications: 4+ years in product management or related fields; strong technical and communication skills required.
- Other info: Ideal for those who thrive in fast-paced environments and love solving complex problems.
The predicted salary is between 145000 - 200000 £ per year.
About Decagon
Decagon is building the most advanced conversational AI agents for the enterprise. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
About the Team
The Agent Product Management team drives the journey of building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses.
About the Role
On the APM team you’ll own each stage of the AI Agent building process. This can include:
- Collaborating with engineering to design a new product feature
- Writing and testing prompt logic for a specific customer use case
- Working with a customer’s executive team to define their AI roadmap
You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact.
This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions of users. In this role, you will:
- Build, design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap.
- Run tight feedback loops into Engineering — influence feature development based on real customer needs.
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
Your background looks something like this:
- Have 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Deep technical acumen — able to understand and shape AI agent designs.
- Strong communication and relationship-building skills.
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better:
- A Computer Science, Engineering, or Math degree — or equivalent technical experience.
Benefits:
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
- Compensation £145k – £200K + Offers Equity
Contact Detail:
Wayfinder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and conversational agents. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the AI and product management space. Attend industry events or webinars to connect with people who work at Decagon or similar companies, as personal referrals can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've tackled complex business problems in your previous roles. Highlighting your problem-solving skills and ability to build relationships with customers will resonate well with the hiring team.
✨Tip Number 4
Showcase your technical acumen by brushing up on relevant AI technologies and methodologies. Being able to speak the language of engineering and product development will set you apart as a candidate who can bridge the gap between teams.
We think you need these skills to ace Agent Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, AI, or customer engagement. Use specific examples that demonstrate your ability to solve complex business problems and your technical acumen.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and your understanding of Decagon's mission. Mention how your background aligns with the role and how you can contribute to building and optimising AI agents.
Showcase Technical Skills: In your application, emphasise any technical skills or projects related to AI or software development. This could include programming languages, frameworks, or specific AI technologies you've worked with.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to explain how you've collaborated with cross-functional teams and how you've influenced product development based on customer feedback.
How to prepare for a job interview at Wayfinder
✨Understand the AI Landscape
Familiarise yourself with the latest trends in AI and conversational agents. Be prepared to discuss how these technologies can impact customer support and business operations, as this role requires a deep understanding of AI applications.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've tackled complex business problems. Highlight how you developed solutions and the impact they had, as this role involves diving deep into customer challenges.
✨Demonstrate Technical Acumen
Brush up on your technical knowledge related to AI and product management. Be ready to discuss how you would approach designing and optimising AI agents, as technical expertise is crucial for this position.
✨Build Rapport with Interviewers
Since strong communication and relationship-building skills are essential, practice engaging with your interviewers. Ask insightful questions about Decagon's products and culture to show your genuine interest in the company.
