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- Tasks: Lead and inspire a large property management team while ensuring compliance and operational excellence.
- Company: KFH is a leading property management company with over 14,000 active tenancies across London.
- Benefits: Enjoy access to training programmes, a supportive environment, and opportunities for career development.
- Why this job: Join a dynamic team focused on innovation and client relationships in a thriving industry.
- Qualifications: Experience in leading property management teams and strategic planning is essential.
- Other info: KFH values diversity and inclusion, creating a welcoming workplace for all.
The predicted salary is between 48000 - 84000 £ per year.
At KFH we are looking for a Head of Lettings Property Management based at our Head Office in Wimbledon. With 14,000 active tenancies across London and over 30% managed by KFH, we’re seeking someone that has experience and success in leading large property management teams and building and maintaining relationships with key clients. In this role you will regularly present to our Senior Management Team, therefore experience in creating strategies for development and the ability to respond quickly and strategically to changes in legislation is key. At KFH we are continuously looking for opportunities to improve, and are looking for a Head of department to bring new inspirational thinking whilst embracing our legacy. You will report into our Group Director of Property Management.
Responsibilities of a Head of Lettings Property Management include:
- Setting and reviewing targets whilst motivating and inspiring the team
- Overseeing the onboarding of acquired businesses’ people and portfolios into existing operation
- Regularly review operational statistics and data to identify trends and needs
- Collaborate with the senior management team to agree and deliver operational strategies, ensuring the decisions and procedures are upheld.
- Ensure our managed portfolio is compliant to relevant legislation and KFH covenants in Terms of Business and Tenancy Agreements are adhered to.
- Set and maintain high departmental standards
- Directly manage an Operational Management team, who will communicate and implement directions across the department
- Handle escalated complaints working with The Property Ombudsmen where necessary
- Collaborate with the HR, Talent Acquisition and Talent Development teams to help ensure your team are well-supported and continuously developing their skills
KFH are committed to creating an environment in which our property management team can thrive. All team members play a key part in our client retention plans by working with landlords and contractors with a focus on long term relationship building. Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development. KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Head of Lettings Property Management (London) employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Lettings Property Management (London)
✨Tip Number 1
Familiarise yourself with KFH's current property management strategies and recent changes in legislation. This will not only help you understand the company's operations but also allow you to present informed ideas during interviews.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with large teams. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready to share specific examples of how you've handled challenges and improved team performance.
✨Tip Number 4
Research KFH’s values and culture to align your approach with their mission. Demonstrating that you understand and embrace their commitment to diversity and inclusion can set you apart from other candidates.
We think you need these skills to ace Head of Lettings Property Management (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading property management teams and your success in building client relationships. Use specific examples that demonstrate your ability to meet targets and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for property management and your vision for the role. Mention how your strategic thinking aligns with KFH's commitment to continuous improvement and relationship building.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed large teams or handled escalated complaints. Highlight any experience with compliance and legislation relevant to property management.
Prepare for Interviews: If invited for an interview, be ready to discuss your strategies for team motivation and operational improvements. Prepare examples of how you've responded to changes in legislation and how you plan to inspire the team at KFH.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Leadership Experience
As a Head of Lettings Property Management, you'll need to demonstrate your ability to lead large teams effectively. Prepare examples of how you've motivated and inspired your team in previous roles, focusing on specific outcomes and improvements.
✨Understand the Legislation
Familiarise yourself with current property management legislation and any recent changes that may impact the role. Be ready to discuss how you would respond strategically to these changes and ensure compliance within the team.
✨Prepare for Strategic Discussions
Since you'll be presenting to the Senior Management Team, practice articulating your vision and strategies clearly. Think about how you can align your ideas with KFH's goals and demonstrate your understanding of operational strategies.
✨Emphasise Relationship Building
KFH values long-term relationships with clients and contractors. Be prepared to share your experiences in building and maintaining these relationships, highlighting any successful partnerships you've developed in the past.
