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- Tasks: Be the go-to person for clients, ensuring they have an amazing experience.
- Company: Join Steadman Hub, the UK's top HubSpot recruitment agency.
- Benefits: Enjoy remote work flexibility and a competitive salary with uncapped commission.
- Why this job: Make a real impact by driving customer satisfaction and building lasting relationships.
- Qualifications: Experience in Customer Success within a SaaS business is essential.
- Other info: This role requires UK work rights; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Steadman Hub is the UK's leading HubSpot recruitment agency and we have partnered with an Elite HubSpot Agency who are looking for a Customer Success Manager. This role will be the main point of contact for their clients, ensuring they have an outstanding experience, with the goal of driving customer satisfaction and retention.
Location: Remote
Salary: up to £50,000 + 20% OTE (uncapped)
Job responsibilities:
- Build and maintain strong, long-lasting relationships with key customers, acting as their primary point of contact for support and product inquiries.
- Develop strategic plans to prioritise customers based on potential growth.
- Identify and qualify opportunities to upsell and expand accounts.
- Organise regular check-ins with customers.
- Hold commercial conversations around pricing and contract extensions.
Job requirements:
- Proven experience in a Customer Success role within a SaaS business.
- Prior track record of managing customer relationships and driving customer success and retention.
- Highly organised individual, with the ability to manage 50-100 accounts.
- Experience of driving account growth and obtaining renewals and retained business.
*Please note, this role requires a right to work in the UK and does not offer visa sponsorship.*
Customer Success Manager employer: Steadman Hub
Contact Detail:
Steadman Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with HubSpot and its features. As a Customer Success Manager, you'll need to understand the platform inside out to effectively support clients and drive their success.
✨Tip Number 2
Network with professionals in the SaaS industry, especially those who have experience in customer success roles. Engaging with others can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer relationships. Be ready to share specific examples of how you've driven customer satisfaction and retention in past roles.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple accounts effectively. Highlight any tools or strategies you use to keep track of customer interactions and ensure timely follow-ups.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly within a SaaS environment. Use specific examples that demonstrate your ability to manage relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience in building long-lasting relationships and any strategic plans you've developed in previous roles.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as percentage increases in customer retention or successful upsell campaigns. This will help illustrate your impact in previous positions.
Prepare for Potential Questions: Think about common interview questions related to customer success management. Be ready to discuss how you would handle challenging customer situations and your approach to maintaining strong client relationships.
How to prepare for a job interview at Steadman Hub
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators in customer success, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Being able to discuss these metrics will show your understanding of the role and how you can contribute to driving customer satisfaction.
✨Demonstrate Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships with clients. Highlight how these relationships led to increased customer retention and satisfaction, as this is crucial for the role.
✨Showcase Your Organisational Skills
Since the role involves managing 50-100 accounts, be ready to discuss your organisational strategies. Share specific tools or methods you use to keep track of customer interactions and ensure timely follow-ups.
✨Prepare for Commercial Conversations
Understand the basics of pricing strategies and contract negotiations. Be prepared to discuss how you would approach conversations about upselling and contract extensions, as this is a key responsibility of the role.
