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- Tasks: Manage shared ownership resale transactions and deliver top-notch customer service.
- Company: Join a dynamic Residential Investment team in the heart of Holborn, London.
- Benefits: Enjoy competitive pay, potential temp-to-perm opportunities, and a supportive work environment.
- Why this job: Be part of a team that values customer satisfaction and offers real impact in housing.
- Qualifications: Previous experience in shared ownership resales or conveyancing is essential.
- Other info: 3-month contract with flexible hours and a chance to grow your career.
An exciting opportunity has arisen to join a team as a Resales Consultant in a Residential Investment team. You will be based in Holborn, supporting shared ownership resales, ensuring smooth progression from instruction to completion while delivering exceptional customer service.
THE ROLE: As a Resales Consultant, your primary responsibility will be to manage a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.
- Progress shared ownership resale and interim staircasing cases to exchange and completion.
- Communicate effectively with leaseholders, legal teams, and internal/external stakeholders.
- Provide advice on lease interpretation and relevant legislation to customers and colleagues.
- Maintain accurate records and manage cases using internal databases and case management systems.
- Prepare and present weekly pipeline reports to management.
- Stay up to date with legislation and technical knowledge relevant to the role.
- Ensure compliance with MTVH policies, GDPR, and industry best practices.
THE CANDIDATE: We are looking for a candidate with previous experience in a similar role, ideally within shared ownership resales or conveyancing, with strong customer service and case management skills.
- Practical knowledge of shared ownership products and relevant legislation.
- Experience managing high-volume transactions independently to meet targets.
- Ability to interpret leases and provide advice on leasehold issues.
- Strong communication skills and a customer-focused approach.
- Experience working with a range of IT systems and databases.
THE CONTRACT: 3-month contract with the potential for temp-to-perm. The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.
Resales Consultant employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales Consultant
✨Tip Number 1
Familiarise yourself with shared ownership products and relevant legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Network with professionals in the property and conveyancing sectors. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the field.
✨Tip Number 3
Prepare to discuss your experience managing high-volume transactions. Be ready to share specific examples of how you've met targets and maintained customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on the latest trends and changes in the housing market, especially regarding shared ownership. This will show your potential employer that you're proactive and genuinely interested in the role.
We think you need these skills to ace Resales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in shared ownership resales or conveyancing. Emphasise your customer service skills and any previous case management roles to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to manage high-volume transactions and provide exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your practical knowledge of shared ownership products and legislation. Include examples of how you've successfully interpreted leases and advised clients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the Resales Consultant role.
How to prepare for a job interview at Service Care Solutions
✨Know Your Legislation
Brush up on the relevant legislation surrounding shared ownership and leasehold properties. Being able to discuss these topics confidently will show your expertise and understanding of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you managed difficult situations and ensured customer satisfaction, as this is crucial for a Resales Consultant.
✨Familiarise Yourself with Case Management Systems
Since the role involves managing cases using internal databases, it’s beneficial to have a basic understanding of case management systems. If you’ve used similar software before, be ready to discuss your experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-volume transactions. Think about how you would approach common challenges in shared ownership resales and be ready to articulate your thought process.
