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For Companies At a Glance
- Tasks: Lead the charge in creating a top-notch living experience for residents.
- Company: Join a dynamic team focused on enhancing community living and resident satisfaction.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values innovation and resident happiness.
- Qualifications: Bring your computer skills and excellent communication abilities to the table.
- Other info: Ideal for those who thrive in fast-paced environments and love engaging with people.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for delivering the business promise by driving an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.
Key Relationships:
- Internal: Resident Managers, wider EV team, business support functions
- External: Residents, prospective customers, property management companies, third party suppliers
Key Responsibilities & Accountabilities:
- Primary customer facing representative of business for all current and prospective residents.
- Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
- Look for ways to do things better, change and explore opportunities to raise expectations and standards.
- Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews).
- Meet set budgeted targets for occupancy, revenue and Net Promoter Scores.
- Manage the resident contracting process, ensuring compliance with all standards, legislation and processes, controls and policies.
- Manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed.
- Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Move out process including deposit release.
- Accurately report and record all activity in line with business controls, processes and policies.
- Ensure % accuracy of data recording in Yardi.
- Attend events and other resident experiences.
Qualifications & Experience:
- Medium to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe.
- ARLA or equivalent property qualification where possible.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to engage and be confident in dealing with a variety of people at all levels - residents, management, external providers.
- Self-motivated / proactive.
- Adaptable and resilient, able to handle pressure and peak periods.
- Excellent attention to detail and organised approach to prioritising tasks.
Resident Services Manager employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Resident Services Manager. Understanding the nuances of resident satisfaction and property management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your knowledge of relevant software like Yardi or RentCafe. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've improved customer experiences in previous roles. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Services Manager. Highlight your experience in customer service and property management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, attention to detail, and any relevant qualifications like ARLA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing resident experiences. Use specific examples from your past roles to demonstrate how you can meet the expectations outlined in the job description.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at deverellsmith
✨Showcase Your Customer Service Skills
As a Resident Services Manager, your ability to provide an exemplary experience for residents is crucial. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past, demonstrating your interpersonal and communication skills.
✨Familiarise Yourself with Relevant Software
Since the role requires knowledge of systems like Yardi and Microsoft Office, make sure you brush up on these tools. You might be asked about your experience with them, so being able to discuss how you've used these applications effectively will give you an edge.
✨Demonstrate Your Problem-Solving Abilities
The job involves managing various challenges, from occupancy rates to maintenance issues. Prepare to discuss situations where you've identified problems and implemented solutions, showcasing your proactive and adaptable nature.
✨Understand the Importance of Data Accuracy
With responsibilities including data recording in Yardi, it's essential to highlight your attention to detail. Be ready to explain how you ensure accuracy in your work and why it matters in maintaining high standards for resident experiences.
