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For Companies At a Glance
- Tasks: Join a dynamic team as an Implementation Engineer, translating client needs into tech solutions.
- Company: Be part of a globally recognised Fintech organisation driving innovation and growth.
- Benefits: Enjoy 25 days annual leave, life assurance, and personal development budgets.
- Why this job: Make a real impact by enhancing customer experiences and collaborating with diverse teams.
- Qualifications: 2+ years in a technical role, strong communication skills, and problem-solving abilities required.
- Other info: This is a fixed-term contract with potential for full-time employment after 6-9 months.
The predicted salary is between 38400 - 46200 £ per year.
IntaPeople are currently supporting a globally based Fintech organisation, who due to continued growth require an Implementation/Configuration Engineer to join their Technical Services team. You will be expected to work in a consultative manner to understand client requirements and translate these into functionality. As an Engineer, you will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support. As a key member of the Customer Success team, you will work collaboratively with cross-functional teams to ensure a smooth implementation.
Responsibilities
- Acting as the primary technical point of contact during project implementations.
- Build and maintain strong relationships with customers, ensuring their technical needs are met.
- Understanding and gathering customer requirements.
- Implementing the core solutions to meet customer needs. This can include SaaS configurations, integrations with call centres, CRM and transactional systems, as well as tailored customizations.
- Identify opportunities for improving implementation processes and customer workflows.
- Support testing cycles, diagnose and resolve technical challenges encountered during the implementation phase.
- Manage frequent configuration deployments during pre-scheduled change windows, with weekly releases outside customer’s business hours.
- Develop and maintain comprehensive technical documentation for solutions and best practices.
- Develop strong relationships with key internal stakeholders, particularly Sales, Product, Engineering and Support.
Skills at a glance
- Minimum of 2 years relevant professional experience in a role such as Configuration/Implementation Engineer.
- Proven experience working with both technical and non-technical customer-facing roles.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Familiarity with cloud platforms and cloud application architecture.
- Understand REST as an architecture for developing integration services over the Internet.
Role overview:
*Please note this role is a fixed-term contract for 6-9 months with a high possibility for a full-time position after this term.
Implementation/Configuration Engineer starting salary of £48,000 - £55,000 (Pro rata) depending on experience plus out of hours shift allowance when needed. London location with 1 day per week onsite. Occasional travel to client site. 25 days annual leave plus BH. Option to purchase/take additional annual leave days. Cycle to work scheme. Life Assurance (x4). Personal development and Training budgets.
For more information please click APPLY now or call Nathan Handley on 02920 252 500.
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as SaaS configurations and cloud platforms. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past work where you've successfully implemented solutions or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for potential technical scenarios that may arise during the interview. Think through how you would approach troubleshooting a complex issue, as this will showcase your analytical abilities and readiness for the role.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Implementation Engineer position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in configuration or implementation roles. Provide specific examples of how you've successfully managed customer relationships and technical challenges in past positions.
Showcase Communication Skills: Since this role requires exceptional communication skills, include examples in your application that demonstrate your ability to explain technical concepts to non-technical stakeholders. This could be through past projects or customer interactions.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the Fintech organisation. Mention your familiarity with cloud platforms and REST architecture, and express your enthusiasm for contributing to their Customer Success team.
How to prepare for a job interview at IntaPeople
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Implementation Engineer. Familiarise yourself with the key tasks such as troubleshooting, solution design, and customer education. This will help you articulate how your experience aligns with the role.
✨Showcase Your Communication Skills
Since this role involves working with both technical and non-technical stakeholders, be prepared to demonstrate your exceptional communication skills. Practice explaining complex technical concepts in simple terms, as this will be crucial during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experience where you successfully diagnosed and resolved technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Its Products
Take the time to research the Fintech organisation and its products. Understanding their services and how they integrate with customer needs will allow you to ask insightful questions and show your genuine interest in the company during the interview.
