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- Tasks: Join our team as an Implementation Engineer, translating client needs into tech solutions.
- Company: Be part of a globally growing Fintech organisation focused on customer success.
- Benefits: Enjoy 25 days annual leave, life assurance, and personal development budgets.
- Why this job: Work collaboratively in a dynamic environment with opportunities for growth and impact.
- Qualifications: 2+ years in a technical role, strong communication skills, and problem-solving abilities required.
- Other info: This is a fixed-term contract with potential for full-time employment.
The predicted salary is between 38400 - 46200 £ per year.
IntaPeople are currently supporting a globally based Fintech organisation, who due to continued growth require an Implementation/Configuration Engineer to join their Technical Services team. You will be expected to work in a consultative manner to understand client requirements and translate these into functionality. As an Engineer, you will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support. As a key member of the Customer Success team, you will work collaboratively with cross-functional teams to ensure a smooth implementation.
Responsibilities:
- Acting as the primary technical point of contact during project implementations.
- Build and maintain strong relationships with customers, ensuring their technical needs are met.
- Understanding and gathering customer requirements.
- Implementing the core solutions to meet customer needs. This can include SaaS configurations, integrations with call centres, CRM and transactional systems, as well as tailored customizations.
- Identify opportunities for improving implementation processes and customer workflows.
- Support testing cycles, diagnose and resolve technical challenges encountered during the implementation phase.
- Manage frequent configuration deployments during pre-scheduled change windows, with weekly releases outside customer’s business hours.
- Develop and maintain comprehensive technical documentation for solutions and best practices.
- Develop strong relationships with key internal stakeholders, particularly Sales, Product, Engineering and Support.
Skills at a glance:
- Minimum of 2 years relevant professional experience in a role such as Configuration/Implementation Engineer.
- Proven experience working with both technical and non-technical customer-facing roles.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Familiarity with cloud platforms and cloud application architecture.
- Understand REST as an architecture for developing integration services over the Internet.
Role overview:
*Please note this role is a fixed-term contract for 6-9 months with a high possibility for a full-time position after this term.
Implementation/Configuration Engineer starting salary of £48,000 - £55,000 (Pro rata) depending on experience plus out of hours shift allowance when needed. London location with 1 day per week onsite. Occasional travel to client site. 25 days annual leave plus BH. Option to purchase/take additional annual leave days. Cycle to work scheme. Life Assurance (x4). Personal development and Training budgets.
For more information please click APPLY now or call Nathan Handley on 02920 252 500.
Implementation Engineer employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as cloud platforms and REST architecture. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Prepare to discuss your previous experience in customer-facing roles, especially how you've successfully communicated technical concepts to non-technical stakeholders. Use specific examples to illustrate your problem-solving skills and ability to troubleshoot complex issues.
✨Tip Number 3
Research the company’s culture and values, particularly their approach to customer success and collaboration. Being able to align your personal values with theirs can make a strong impression during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Implementation Engineer position. Tailor your application to highlight relevant experience in configuration and implementation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved customer-facing technical support, problem-solving, and working with cloud platforms. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since this role requires exceptional communication skills, ensure your application reflects your ability to explain technical concepts clearly. Consider including examples of how you've successfully communicated with non-technical stakeholders.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the Fintech organisation. Mention your understanding of their industry and how your skills can contribute to their customer success team.
How to prepare for a job interview at IntaPeople
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Implementation Engineer. Familiarise yourself with the technical aspects mentioned in the job description, such as SaaS configurations and integration with various systems. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role involves working with both technical and non-technical stakeholders, be prepared to showcase your exceptional communication skills. Practice explaining complex technical concepts in simple terms, as this will be crucial in your interactions with clients.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving abilities. Prepare examples from your past experience where you successfully diagnosed and resolved technical challenges. Highlight your approach to troubleshooting and how you ensure customer satisfaction.
✨Demonstrate Team Collaboration
Since the role requires collaboration with cross-functional teams, be ready to discuss your experience working in a team environment. Share specific examples of how you've built strong relationships with colleagues and contributed to successful project implementations.
