Assistant Vice President, Global Markets Claims Group (,, United Kingdom)

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Responsibilities/Duties:

• Adjusting a portfolio made up of predominantly UK Professional Indemnity claims.
• Set up, investigate and authorise claim payments within specified authority.
• Review incoming claim correspondence on existing claims, formulate response and create workflows.
• Prepare claims correspondence on questions of coverage and claim value within specified authority.
• Instruct and manage experts (i.e. lawyers, counsel, experts) as required.
• Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary.
• Review and maintain your caseload in accordance with current internal claims procedures and comply with agreed key performance indicators.
• Reserve in accordance with our claims philosophy.
• Adhere to internal procedures (i.e. declinatures, large losses, complaints, fraud etc).
• Draft/amend declinatures and refer into the head of UKC and/or European Head of Claims for approval.
• Manage and handle claims that fall outside any delegated authority.
• Demonstrate ability to manage recoveries.
• Carry out aged file/static claims reviews as required.
• Proactively manage vendors, such as defence counsel and coverage counsel.
• Demonstrate ability to influence good claims outcomes where necessary.
• Develop good relationships internally (senior management, underwriters, claims, finance etc).
• Work with underwriters to provide updates, evaluate exposures, and assist with development of policy wordings and other contractual documents where required.
• Help build the claims proposition by developing good relationships externally for benefit of AW (e.g. vendors, brokers, clients etc) if necessary.
• Display good management skills either from a direct report, or more general mentoring junior members of team.
• Perform internal and on-site claim audits if required.
• Prepare claim and statistical reports as required.
• Assist with coordination of and carrying out of TPA audits when necessary.
• Assist in management projects as required.
• Prepare materials for line of business meetings.
• Prepare claims materials for policy renewals where required.
• Participate in annual claims presentation.
• Have ability to step in and manage team in absence of VP (with supervision).

Essential Requirements:

• 7+ years of professional indemnity complex claims handling experience.
• Insurance related courses/experience are an advantage.
• Good understanding of primary and excess professional indemnity policy wordings.
• Knowledge of UK SME & London market beneficial.
• Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients.
• Excellent oral and written communication skills.
• Excellent organisational skills and the ability to work on multiple tasks concurrently.
• Excellent technical skills – coverage/defence/reserving/file management/KPI’s.
• Excellent understanding of claims systems.
• Strong business writing skills.
• Ability to present well to senior management (Large Loss meetings etc).
• Some understanding of portfolio management and be able to interpret report on Claims MI and use EDW.
• Good knowledge of the Microsoft Office Suite.
• Knowledge of Genius, TRAX, Open Box, ECF would be a plus.
• A resilient self-starter who can immediately handle a diverse range of claims and responsibilities.
• The ability to work well, remain calm under pressure and thrive in a team environment.
• Appropriate behaviour in office and within team and must demonstrate positivity and proactivity.