Relationship Management Director

A high-growth London fintech (≈60 employees) has built a SaaS platform that benchmarks non-financial-risk controls across global banks and converts peer data into actionable insight. With fresh backing from several tier-one institutions and a recent surge in client demand, the firm is expanding its five-person Relationship-Management team.

Your mission
• Hold 1-3 tier-one bank relationships as trusted adviser to C-suite risk sponsors.
• Lead the 18-month engagement cycle: data onboarding → insight narrative → board presentation.
• Drive commercial expansion – identify new use-cases, align funding cycles, close seven-figure upsell.
• Mentor a small RM squad, refine playbooks, feed structured feedback to Product/AI teams.
• Operate as the internal “voice of the client”, demanding resources and clearing roadblocks.

Must-haves
• 8-12 years in Big 4 / strategy consulting, RegTech strategic accounts, or bank COO/change.
• Proven multi-year growth of ≥£5 m per account and >90 % retention.
• Credibility in non-financial-risk control frameworks; comfortable with data-storytelling.
• Gravitas, strategic lens, and hands-on project discipline.

What’s on offer
• High-impact seat accelerating a well-funded scale-up.
• Competitive six-figure base + equity tied to platform growth.
• Hybrid model: two days in City hub; travel for key client meetings only.
• Clear path to Head-of-RM as the client book expands.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: Permanent

Focus: Account Management

Salary: £110,000 – £125,000 per annum + Hybrid, Bonus/Equity, Other Benefits

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