Business Consultant- CJA

Our Company is changing the world through digital experiences. We empower people to craft beautiful and powerful images, videos, and apps, transforming how companies interact with customers across every screen. We are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity.

The Opportunity: The Customer Journey Analytics (CJA) Business Consultant is a customer-facing team member requiring extensive digital marketing and analytical skills. The Business Consultant works to gather and understand their customers’ business goals, helping them realise product value by performing analyses, highlighting key insights and opportunities, and providing specific direction to improve business metrics.

What you’ll Do:

• Develop relationships at all levels within client’s marketing teams and maintain regular communication.
• Gain an in-depth knowledge of a client’s business model and marketing strategy.
• Support customer discovery sessions and guide client’s use cases, business requirements, and key performance indicators.
• Support internal technical consultants and clients throughout the implementation of Adobe Analytics/Customer Journey Analytics (CJA).
• Manage CJA connections and data transformation in CJA Data-view.
• Support clients in their reporting, dashboarding, and ad-hoc analysis requirements.
• Provide measurable insights and recommendations to improve business and marketing strategies.
• Analyze marketing campaign attribution and provide recommendations for optimising marketing spend.
• Conduct regular stakeholder readouts to showcase value generated and guide customers on future roadmaps.
• Lead multiple client engagements and establish expectations to keep projects on schedule.
• Engage directly with customers via meetings, phone, email, and/or in-person.
• Create thought leadership, write blogs, and build training videos to enable Adobe and customers.
• Elevate and encourage fellow team members through effective leadership and mutual mentoring.
• Keep accurate daily and weekly records of client billable time.

What you need to succeed:

• 5+ years’ experience in digital analytics or a related field.
• At least 4 years of previous experience working with Adobe Analytics or similar tools.
• Experience with Adobe Experience Platform to set up Customer Journey Analytics connections.
• Primary knowledge of SQL queries for validation.
• Proven experience with customer and digital marketing data.
• Solid grasp of how websites work to increase customer acquisition and loyalty.
• Understanding of other data storage, modeling, and analysis packages (R, Python, or SPSS, etc.) is an advantage.
• Self-motivated, responsive, professional, and dedicated to customer success.
• Exceptional interpersonal, presentation, and soft skills.
• Bachelor’s degree or equivalent work experience.
• Up to 50% travel required.

Special Consideration given for:

• Experience with Adobe Experience Cloud solutions.
• Web and mobile app optimisation consulting experience.
• Deep vertical industry experience.
• Master’s-level studies in e-business, digital marketing, statistics, or relevant analytics fields.

At Adobe, you will be immersed in an exceptional work environment that is recognised worldwide. You will be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you.