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- Tasks: Provide top-notch technical support for Apple devices to Cisco employees worldwide.
- Company: Join Cisco, a leader in technology, committed to an inclusive future and employee growth.
- Benefits: Enjoy flexible working hours, generous paid time off, and opportunities for community volunteering.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact globally.
- Qualifications: Two years of experience in technical troubleshooting with Apple devices and excellent communication skills.
- Other info: Hybrid work setting with a focus on continuous learning and development.
The predicted salary is between 30000 - 42000 £ per year.
You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe. As an Apple Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You’ll be the first line of support for global Cisco employees.
Your Impact
- MacOS or iOS upgrades and initial setup
- Authentication and password reset
- Network connectivity and VPN
- Installation, troubleshooting and use of an array of macOS or iOS applications
- Support the setup of computer peripherals and networking hardware
- Facilitate hardware repairs or replacement
- Thoroughly document the support engagement
- Monitor issue trends to report through team leadership
- Be an advocate for the Apple ecosystem, sharing tips and tricks
- Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
- Collaborate with the Knowledge Management team to improve support content
- Maintain full ownership of cases to ensure exceptional support experience
- Communicate with engineering teams to find solutions and escalate issues
Minimum Qualifications:
- Two years of professional technical troubleshooting expertise with Apple devices
- Experience in customer service or technical troubleshooting via phone and chat
- Ability to convey technical ideas and troubleshooting information to a nontechnical audience
- Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
- Experience with macOS and iOS applications and tooling such as Microsoft Office 365
- Experience with the technologies used in Mobile Device Management (MDM)
- Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role.
- Flexible to work between the hours of 7:00 a.m. and 7:00 p.m GMT in a hybrid work setting
Preferred Qualifications:
- Apple IT Certifications
- Experience with IT Ticketing Systems
- Familiar with Networking technologies and concepts
- Experience with Multi Factor Authentication (MFA) & Single sign-on (SSO)
- Ability to work independently, multitask and prioritize tasks
Contact Detail:
Cisco Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Technical Advisor
✨Tip Number 1
Familiarise yourself with the latest macOS and iOS updates. Being knowledgeable about the newest features and troubleshooting methods will not only boost your confidence but also demonstrate your commitment to staying current in the Apple ecosystem.
✨Tip Number 2
Engage with online communities or forums related to Apple products. This will help you understand common issues users face and how to resolve them, which is crucial for a role that involves providing technical support.
✨Tip Number 3
Practice your communication skills, especially in explaining technical concepts to non-technical users. Role-playing scenarios with friends or family can help you refine your ability to convey information clearly and effectively.
✨Tip Number 4
Research Cisco's culture and values, particularly their focus on inclusivity and community. Understanding their mission will allow you to align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Apple Technical Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Apple devices and technical troubleshooting. Emphasise any customer service roles you've held, especially those involving phone or chat support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your ability to communicate complex ideas simply. Mention specific experiences where you've successfully resolved technical issues or provided exceptional customer support.
Showcase Relevant Skills: Clearly list your technical skills related to macOS and iOS, including any experience with Mobile Device Management (MDM) and IT ticketing systems. Highlight your ability to learn new technologies quickly, as this is crucial for the role.
Prepare for Technical Questions: Anticipate potential technical questions during the application process. Brush up on common troubleshooting scenarios for macOS and iOS, and be ready to discuss how you would handle various support situations.
How to prepare for a job interview at Cisco Systems, Inc.
✨Show Your Technical Skills
Be prepared to discuss your experience with macOS and iOS, especially in troubleshooting and support. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your expertise and problem-solving abilities.
✨Communicate Clearly
Since you'll be conveying technical information to a non-technical audience, practice explaining complex concepts in simple terms. This will showcase your ability to communicate effectively, which is crucial for the role of an Apple Technical Advisor.
✨Stay Updated on Apple Technologies
Familiarise yourself with the latest updates and trends in Apple technology. Mention any recent developments or features in macOS or iOS during the interview to show your enthusiasm and commitment to staying informed.
✨Demonstrate Team Collaboration
Emphasise your ability to work well within a team, especially in a hybrid work environment. Share examples of how you've collaborated with others in previous roles, particularly in technical support or customer service settings.
