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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for internal teams.
- Company: Join a dynamic organisation focused on enhancing user experience through technology.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values innovation and continuous learning.
- Qualifications: Must have relevant IT certifications and a degree in a tech-related field.
- Other info: Stay ahead with the latest tech trends while making a real impact.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated IT Support Specialist to serve as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve technical issues will be essential in ensuring a seamless IT experience for our users.
Key Responsibilities:
- Act as the first point of contact for internal customers seeking IT support, ensuring timely and effective communication.
- Diagnose and resolve technical issues related to standard PC software and configurations, escalating complex problems as necessary.
- Collaborate with the IS department to identify and implement solutions that enhance user experience and operational efficiency.
- Maintain accurate records of support requests and resolutions in the helpdesk system.
- Provide training and guidance to users on software applications and best practices for IT usage.
- Stay updated on the latest technology trends and tools to continuously improve support services.
Key Stakeholders:
- Internal: All Departments within the organization
- External: Vendors and service providers as needed
Reporting Structure:
- Reports To: Head of Site IT
- Direct Reports: None
Essential Qualifications:
- Relevant certifications such as Microsoft, CompTIA, or Cisco.
- Proficient knowledge of Windows 10 and Windows Server products.
Relevant Experience:
- Proven experience in delivering exceptional customer service through face-to-face, telephone, or electronic interactions.
- Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
- Excellent problem-solving abilities and a proactive approach to troubleshooting.
- Ability to work collaboratively within a team environment while managing multiple priorities effectively.
- Solid understanding of computer support and troubleshooting methodologies.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in Computer System Validation (CSV) and IT compliance.
- Strong understanding of regulatory requirements, including 21 CFR.
- Excellent communication and interpersonal skills for effective stakeholder coordination.
- Detail-oriented with strong analytical and problem-solving abilities.
Information Technology Support Analyst employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and customer service. Being knowledgeable about current technologies and best practices will not only help you in interviews but also demonstrate your commitment to continuous learning.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. You might want to role-play scenarios where you have to troubleshoot a problem over the phone or via email, as this is a key part of the job.
✨Tip Number 3
Network with current IT professionals, especially those who work in support roles. They can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Be ready to discuss specific situations where you successfully resolved technical issues or improved user experience.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your IT support experience, customer service skills, and any certifications you hold, such as Microsoft or CompTIA.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate technical information effectively. Mention specific examples of how you've resolved technical issues in the past and improved user experiences.
Highlight Relevant Qualifications: Clearly list your qualifications, including your degree in Information Technology or Computer Science, and any relevant certifications. Make sure to mention your understanding of regulatory requirements and experience in Computer System Validation (CSV).
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at MindMatch
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Windows 10 and Windows Server products. Highlight any relevant certifications you hold, such as Microsoft or CompTIA, and be ready to provide examples of how you've used these skills in previous roles.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with internal customers, share specific instances where you've provided exceptional customer service. Emphasise your ability to communicate technical information clearly to non-technical users.
✨Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios. Prepare to walk through your thought process when diagnosing and resolving technical issues, showcasing your analytical skills and proactive approach.
✨Stay Updated on Technology Trends
Discuss your commitment to staying current with the latest technology trends and tools. This shows your dedication to continuous improvement and your ability to enhance user experience through innovative solutions.
