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For Companies At a Glance
- Tasks: Support customers and logistics providers, ensuring smooth operations and clear communication.
- Company: FLOXFLOX is a dynamic Logistics Marketplace using AI to enhance service quality and reduce waste.
- Benefits: Enjoy remote work, competitive salary, stock options, and a budget for professional development.
- Why this job: Join a mission-driven team where your ideas can lead to real product improvements.
- Qualifications: 2+ years in B2B customer support within logistics; strong communication skills required.
- Other info: UK-based candidates must attend quarterly meetings in London.
The predicted salary is between 36000 - 60000 £ per year.
About FLOX
FLOX is a Logistics Marketplace, an aggregator SaaS platform that brokers relationships between logistics service providers and shippers, vendors and brands worldwide. By matching the right capacity to the right demand, we help all parties raise service quality, increase profitability and cut waste & environmental impact through AI-driven planning and seamless financial workflows.
The Role
This is a full-time, remote position for UK-based candidates, with at least one f2f meeting in London each quarter. You will handle inbound questions from customers and partners, and run proactive outreach to logistics service providers (LSPs). Your goal is to make sure every user gets maximum value from the platform and every opportunity moves forward smoothly.
What you will do
- Respond swiftly to inbound queries (e-mail, chat, phone) from shipper/vendors and LSPs, providing clear and friendly resolutions.
- Proactively contact LSPs by e-mail, phone or WhatsApp to: guide them through onboarding; improve their service profiles for greater visibility, and encourage timely updates that boost their chances of winning work.
- Support both parties during bilateral negotiations eg rates, volumes and contract workflow, track status in our CRM.
- Assist shipper/vendor RFP & RFQ searches by reaching out to a wider network of LSPs and coordinating responses.
- Maintain accurate records of every interaction in HubSpot and related operational tools.
- Collaborate with Product and Operations teams to surface recurring issues, test new features and suggest process improvements.
- Create concise help material (FAQs, quick guides, short videos) to enable self-service where possible.
About you: must-haves
- 2 + years' B2B customer support experience within logistics, freight forwarding, 3PL or logistics SaaS.
- Strong written and verbal English; able to explain complex matters simply.
- Proactive self-starter who manages workload without constant direction.
- Comfortable switching between multiple conversations and channels.
- Familiar with standard CRM or ticketing tools and quick to learn new systems.
- UK-based and available for quarterly London meet-ups.
Desired
- Hands-on knowledge of HubSpot Service Hub.
- Basic data analysis skills to spot trends and report insights.
- Experience working in Slack-centred teams.
What we offer
- Competitive salary and package linked to your experience.
- Stock-option scheme.
- Home-office set-up allowance and your choice of equipment.
- Budget for professional training and career development.
- A fast-growing, mission-driven team where your ideas become real product improvements.
How to apply
Send your CV and a brief cover note here or to hr@valuechainlab.com. We review applications as they arrive and aim to reply within a week.
Customer Service Coordinator (Logistics SaaS) employer: FLOX - Logistics Marketplace
Contact Detail:
FLOX - Logistics Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Logistics SaaS)
✨Tip Number 1
Familiarise yourself with the logistics SaaS landscape. Understanding how platforms like FLOXFLOX operate and the challenges they face will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your CRM skills, particularly with HubSpot. Since maintaining accurate records is crucial for this role, being able to demonstrate your proficiency with such tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in B2B customer support. Be ready to share specific examples of how you've successfully resolved complex issues or improved service quality in previous roles.
✨Tip Number 4
Showcase your proactive approach. Think of instances where you've taken the initiative to improve processes or enhance customer experiences, as this aligns perfectly with what FLOXFLOX is looking for.
We think you need these skills to ace Customer Service Coordinator (Logistics SaaS)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight your relevant experience in B2B customer support within logistics or SaaS.
Craft a Compelling Cover Note: Write a brief cover note that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle inbound queries and proactive outreach, as well as your familiarity with CRM tools.
Highlight Relevant Experience: In your CV, emphasise your 2+ years of experience in customer support, particularly in logistics or freight forwarding. Use bullet points to clearly outline your achievements and how they relate to the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover note for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at FLOX - Logistics Marketplace
✨Know the Company Inside Out
Before your interview, make sure to research FLOXFLOX thoroughly. Understand their logistics marketplace model, how they use AI in planning, and their mission to reduce waste. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Since the role focuses on customer support, be prepared to share specific examples from your past experience. Highlight situations where you resolved complex issues or improved customer satisfaction, especially in a logistics or SaaS context.
✨Showcase Your Proactive Nature
FLOXFLOX values self-starters, so come ready to discuss how you've taken initiative in previous roles. Share examples of how you’ve proactively reached out to clients or improved processes without being prompted.
✨Prepare for Role-Playing Scenarios
You might be asked to handle a mock customer query during the interview. Practice responding to common customer service scenarios related to logistics. This will demonstrate your ability to think on your feet and provide clear, friendly resolutions.
