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- Tasks: Support customers and logistics providers, ensuring smooth operations and clear communication.
- Company: FLOXFLOX is a dynamic Logistics Marketplace using AI to enhance service quality and reduce waste.
- Benefits: Enjoy remote work, competitive salary, stock options, and a budget for professional development.
- Why this job: Join a mission-driven team where your ideas can lead to real product improvements.
- Qualifications: 2+ years in B2B customer support within logistics; strong communication skills required.
- Other info: UK-based candidates must attend quarterly meetings in London.
The predicted salary is between 36000 - 60000 £ per year.
About FLOXFLOX is a Logistics Marketplace, an aggregator SaaS platform that brokers relationships between logistics service providers and shippers, vendors and brands worldwide. By matching the right capacity to the right demand, we help all parties raise service quality, increase profitability and cut waste & environmental impact through AI-driven planning and seamless financial workflows.
The RoleThis is a full-time, remote position for UK-based candidates, with at least one f2f meeting in London each quarter. You will handle inbound questions from customers and partners, and run proactive outreach to logistics service providers (LSPs). Your goal is to make sure every user gets maximum value from the platform and every opportunity moves forward smoothly.
What you will do
- Respond swiftly to inbound queries (e-mail, chat, phone) from shipper/vendors and LSPs, providing clear and friendly resolutions.
- Proactively contact LSPs by e-mail, phone or WhatsApp to: guide them through onboarding; improve their service profiles for greater visibility, and encourage timely updates that boost their chances of winning work.
- Support both parties during bilateral negotiations eg rates, volumes and contract workflow, track status in our CRM.
- Assist shipper/vendor RFP & RFQ searches by reaching out to a wider network of LSPs and coordinating responses.
- Maintain accurate records of every interaction in HubSpot and related operational tools.
- Collaborate with Product and Operations teams to surface recurring issues, test new features and suggest process improvements.
- Create concise help material (FAQs, quick guides, short videos) to enable self-service where possible.
About you: must-haves
- 2 + years' B2B customer support experience within logistics, freight forwarding, 3PL or logistics SaaS.
- Strong written and verbal English; able to explain complex matters simply.
- Proactive self-starter who manages workload without constant direction.
- Comfortable switching between multiple conversations and channels.
- Familiar with standard CRM or ticketing tools and quick to learn new systems.
- UK-based and available for quarterly London meet-ups.
Desired
- Hands-on knowledge of HubSpot Service Hub.
- Basic data analysis skills to spot trends and report insights.
- Experience working in Slack-centred teams.
What we offer
- Competitive salary and package linked to your experience.
- Stock-option scheme.
- Home-office set-up allowance and your choice of equipment.
- Budget for professional training and career development.
- A fast-growing, mission-driven team where your ideas become real product improvements.
How to apply
Send your CV and a brief cover note here or to hr@valuechainlab.com. We review applications as they arrive and aim to reply within a week.
Customer Service Coordinator (Logistics SaaS) employer: FLOX - Logistics Marketplace
Contact Detail:
FLOX - Logistics Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Logistics SaaS)
✨Tip Number 1
Familiarise yourself with the logistics SaaS landscape. Understanding how platforms like FLOXFLOX operate and the challenges they face will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Brush up on your CRM skills, particularly with HubSpot. Since this role involves maintaining records in HubSpot, demonstrating your proficiency with this tool can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your proactive communication skills. Think of examples where you've successfully managed multiple conversations or channels, as this is crucial for the role.
✨Tip Number 4
Network with professionals in the logistics and SaaS sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Coordinator (Logistics SaaS)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in B2B customer support, particularly within logistics or SaaS.
Craft a Compelling Cover Note: Write a brief cover note that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your ability to handle customer queries and your proactive approach in previous positions.
Highlight Relevant Skills: In your CV, emphasise your strong written and verbal communication skills. Provide examples of how you've simplified complex issues for customers and your familiarity with CRM tools like HubSpot.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover note. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role.
How to prepare for a job interview at FLOX - Logistics Marketplace
✨Know the Company Inside Out
Before your interview, make sure you understand FLOXFLOX's mission and how their logistics marketplace operates. Familiarise yourself with their AI-driven planning and financial workflows, as this will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that showcase your ability to handle customer queries effectively. Highlight situations where you provided clear resolutions and improved customer satisfaction, as this is crucial for a Customer Service Coordinator.
✨Showcase Your Proactive Nature
FLOXFLOX values proactive self-starters. Be ready to discuss instances where you took the initiative to solve problems or improve processes. This will demonstrate that you can manage your workload without constant direction.
✨Familiarity with CRM Tools
Since the role involves maintaining records in HubSpot, be prepared to discuss your experience with CRM systems. If you have hands-on knowledge of HubSpot Service Hub, mention it, and if not, express your eagerness to learn quickly.
