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- Tasks: Manage urgent queries and last-minute shift changes to ensure seamless care delivery.
- Company: Join Superior Healthcare, a supportive organisation making a real difference in people's lives.
- Benefits: Enjoy flexible working, competitive pay, wellbeing support, and fun employee events.
- Why this job: Be part of a dynamic team that values your contributions and offers career growth opportunities.
- Qualifications: Six months of coordination experience in healthcare or related field required.
- Other info: Work from home options available; earn rewards for referrals and enjoy volunteer days.
Join Our Team as an Out-of-Hours Bookings Coordinator. Superior Healthcare is seeking a dedicated and proactive Out-of-Hours Bookings Coordinator to join their Whitstable team, where you will be the key point of contact outside of regular business hours, ensuring seamless service delivery.
Your Role as an Out-of-Hours Bookings Coordinator:
- This role focuses on managing last-minute shift changes and urgent queries to maintain continuity of care.
- You’ll collaborate with care teams, clients, and internal teams to resolve issues efficiently while escalating critical concerns when necessary.
The ideal candidate will have a minimum of six months of coordination experience in healthcare or a related field, with strong problem-solving skills, high organisational abilities, and excellent communication skills.
Our out-of-hours service operates during the following times:
- Monday to Friday: 06:00 – 09:00 & 17:00 – 23:00
- Saturday & Sunday: 06:00 – 23:00
What We Offer:
- An hourly rate of £14.50 per hour
- A supportive team culture where your contributions are valued
- Professional development & career progression opportunities
- The chance to be part of an organisation that truly makes a difference in people’s lives
- We pay for a Blue light card
- We are a Real Living Wage Employer
- We support employees in achieving a Level 2 to Level 5 diploma
- Earn a £50 voucher for every friend you refer who joins our team
- We help you save for Christmas
- Wellbeing support including up to 6 face-to-face counselling sessions
- We have an in-house wellbeing team to support you 24/7 live chat and video calls with trained counsellors, and free financial and legal advice
- We reward Employees of the Month with a £100 voucher
- We offer in-house women's health support
- You accumulate holiday pay as you work
- We host employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party
- You have two Volunteer Days per year, to support local charities and initiatives
If you would like to discuss your application before applying or find out more about the role, please contact us.
Responsibilities:
- Handling real-time challenges with quick thinking and problem-solving to minimise disruptions
- Managing shift hand backs, last-minute cover, and urgent queries to maintain continuity of care
- Maintaining reliability, ensuring shifts are allocated smoothly and challenges are managed professionally
- Supporting operational success by being a dependable resource for teams and clients during out-of-hours periods
- Coordinating effectively, working closely with our care teams, clients, and internal teams to resolve issues efficiently
- Escalating critical issues, ensuring urgent concerns, such as service disruptions or client safety risks, are addressed promptly
Requirements:
- Must be able to commute to our Whitstable office when required
- At least six months of coordination experience in healthcare or a related field
- Resilient & Adaptable – Able to stay calm and decisive under pressure
- Highly Organised – Comfortable handling multiple priorities in a fast-paced environment
- Proactive & Solutions Focused – Able to think quickly, adapt, and manage urgent shift changes effectively
- Aware of Escalation Protocols – Able to recognise when a situation requires urgent intervention and take the right action
- An Excellent Communicator – Confident in liaising with our care teams, clients, and internal teams to resolve issues professionally
Out-of-Hours Bookings Coordinator employer: Superior Healthcare
Contact Detail:
Superior Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Bookings Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the out-of-hours service model. Understanding how this system operates will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the healthcare coordination field. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Superior Healthcare.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully managed urgent queries or shift changes. This will help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Research Superior Healthcare's values and mission. Being able to align your personal values with theirs will not only help you stand out but also show that you're a good cultural fit for the team.
We think you need these skills to ace Out-of-Hours Bookings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare coordination. Emphasise your problem-solving skills and ability to manage multiple priorities, as these are key for the Out-of-Hours Bookings Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your resilience and adaptability in fast-paced environments, as well as your communication skills.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you managed urgent queries or shift changes. Use examples to illustrate how you maintained continuity of care and resolved issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at Superior Healthcare
✨Showcase Your Coordination Experience
Make sure to highlight your previous coordination experience in healthcare or related fields. Be prepared to discuss specific examples where you successfully managed last-minute changes or urgent queries.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you had to think quickly and resolve issues under pressure. This role requires a proactive approach, so emphasise your ability to stay calm and decisive during challenging situations.
✨Communicate Effectively
Since the role involves liaising with care teams, clients, and internal teams, practice clear and confident communication. You might be asked how you would handle difficult conversations or escalate critical issues, so have examples ready.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities of the Out-of-Hours Bookings Coordinator. Knowing the operational hours and the importance of maintaining continuity of care will show your commitment and understanding of the role.
