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- Tasks: Handle and troubleshoot IT requests, providing first and second line support.
- Company: Join a leading IT services company in Liverpool with growth opportunities.
- Benefits: Enjoy a competitive salary, pension, life assurance, and employee assistance programme.
- Why this job: Advance your career while making a real impact in IT support.
- Qualifications: 5+ years in IT support, proficiency in ITSM software, and strong communication skills required.
- Other info: Onsite role with potential progression to Service Desk Team Leader.
The predicted salary is between 36000 - 60000 £ per year.
Senior IT Service Desk Technician – Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting, Information Services, and IT System Training and Support #J-18808-Ljbffr
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific ITSM software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to the software used at StudySmarter.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially for Windows OS and mobile devices. Prepare to share examples of complex issues you've resolved in previous roles during the interview.
✨Tip Number 3
Highlight your customer service experience. Think of specific instances where you went above and beyond to assist users, as this will demonstrate your commitment to excellent service.
✨Tip Number 4
If you have any relevant certifications, such as ITIL, make sure to mention them. Even if you don't have the preferred qualifications, showing a willingness to learn and grow can set you apart from other candidates.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Service Desk or IT support roles. Emphasise your proficiency in ITSM software, Google Apps/O365, and Windows OS, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your methodical troubleshooting approach and excellent customer service skills. Mention specific examples where you've successfully resolved IT issues to showcase your problem-solving abilities.
Highlight Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since strong communication and documentation skills are essential for this role, consider including a brief section in your CV or cover letter that illustrates your ability to communicate effectively with both technical and non-technical users.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Experience
With over 5 years in a similar role, be ready to discuss specific examples of your past experiences. Highlight situations where you successfully resolved complex IT issues or improved service delivery.
✨Demonstrate Technical Proficiency
Familiarise yourself with the ITSM software and tools mentioned in the job description. Be prepared to answer technical questions related to Google Apps, O365, and Windows OS, as well as any experience with MDM solutions.
✨Emphasise Customer Service Skills
As a Senior Service Desk Analyst, excellent customer service is crucial. Prepare to share examples of how you've handled difficult customer interactions and maintained a positive user experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting approach. Think about how you would handle various IT incidents, from initial triage to resolution or escalation, and articulate your thought process clearly.
