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For Companies At a Glance
- Tasks: Provide 1st & 2nd Line Support and troubleshoot IT issues for clients.
- Company: Join a progressive Managed Service Provider focused on Cloud technology and IT consultancy.
- Benefits: Enjoy hybrid work options and a supportive team culture.
- Why this job: Develop your IT career in a dynamic environment that values teamwork and customer service.
- Qualifications: 4+ years in Cloud, Windows, and network infrastructure support required.
- Other info: Opportunity to visit customer sites for hands-on support.
The predicted salary is between 36000 - 60000 £ per year.
Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a company that values its team members.
Role Overview:
- Provide 1st & 2nd Line Support, resolving IT issues to the company's clients.
- Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking.
- Deliver excellent customer service and ensure SLA compliance.
- Visit customer sites for proactive and reactive support when required.
- Collaborate with the IT team to maintain a positive and professional environment.
Key Skills & Experience:
- Minimum of 4 years' in Cloud, Windows and network infrastructure support environments.
- Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory.
- Networking knowledge (firewalls, Wi-Fi, switches, DNS/DHCP, etc.) and troubleshooting.
- Experience with backups (e.g., Veeam, Symantec).
2nd Line Service Desk Engineer - HYBRID employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer - HYBRID
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since this role involves direct client support, demonstrating your ability to communicate effectively and resolve issues promptly will be crucial.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. This can provide you with insights into the company culture and potentially give you a referral, which can significantly boost your chances.
✨Tip Number 4
Prepare for technical interviews by practising common troubleshooting scenarios related to networking and cloud services. Being able to demonstrate your problem-solving skills in real-time will impress interviewers.
We think you need these skills to ace 2nd Line Service Desk Engineer - HYBRID
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support, particularly with Office 365, Active Directory, and networking. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention your experience with cloud technologies and how you can contribute to the company's success. Be sure to align your values with those of the company.
Highlight Technical Skills: In your application, emphasise your technical skills related to the job description, such as troubleshooting experience with firewalls, Wi-Fi, and backup solutions. Use keywords from the job listing to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Active Directory, and networking during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues, as this will demonstrate your technical proficiency.
✨Emphasise Customer Service
Since the role involves delivering excellent customer service, be ready to share examples of how you've handled difficult situations with clients in the past. This will show that you understand the importance of customer satisfaction in a service desk environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your troubleshooting process for common IT issues. Interviewers will be interested in how you approach problems, so consider walking them through a recent challenge you faced and how you resolved it.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
