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- Tasks: Be the go-to person for drivers, providing support and managing onboarding.
- Company: FREE NOW is a dynamic social network focused on driver engagement and operational excellence.
- Benefits: Enjoy flexible working, health insurance, and unique perks like sabbaticals and birthday leave.
- Why this job: Join a vibrant team where your contributions directly impact driver success and company growth.
- Qualifications: Experience in operations or customer service, with strong communication and attention to detail.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Being the first point of contact for drivers who arrive at our driver centre.
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls).
- Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service.
- Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.
- Dealing with external stakeholders to ensure the success of some of our projects such as our PHV subsidy and our Onsi platform benefits.
- Supporting a wide range of additional projects including the deployment of driver app improvement & bug reporting and testing, competitor research & market share analysis.
- Representing the London office globally.
- Dealing with Landlords, councils and all stakeholders (internal and external) associated with our office.
- Working closely with the central IT team to onboard and offboard employees based in London.
- Making arrangements for groceries, cleaning and any additional services required for the maintenance of the London office.
Our Tools: GSuite | Microsoft Office
Working hours: 9am - 5:30pm, Monday - Friday
Location: Southwark, London at least 3 days a week onsite
TO BE SUCCESSFUL IN THIS ROLE:
- You thrive in a fast paced, constantly changing working environment.
- Experience in an operational, office management or customer facing role.
- You have an eye for detail and a focus on quality in everything you do.
- You are personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
- You are a proactive self-starter who holds themselves and others accountable in reaching goals.
- You have an excellent level of written and verbal communication skills.
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements.
- Sabbatical & special leave policies.
- WeRoad partnership.
- Birthday, 24th + 31st December off.
- Mobility Credit.
- Health Insurance.
- Employee assistance program.
- Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve.
Operations Executive and Office Manager employer: FREE NOW
Contact Detail:
FREE NOW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive and Office Manager
✨Tip Number 1
Familiarise yourself with the operations of FREE NOW and their driver engagement strategies. Understanding their approach to onboarding and supporting drivers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to thrive in fast-paced environments and your skills in office management or customer-facing roles. Tailoring these examples to align with the job description will make a strong impression.
✨Tip Number 4
Research the tools mentioned in the job description, such as GSuite and Microsoft Office. Being proficient in these tools will not only boost your confidence but also show your readiness to hit the ground running.
We think you need these skills to ace Operations Executive and Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, office management, and customer-facing roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and communication skills. Mention specific experiences that align with the responsibilities of the role, such as handling driver support or managing office tasks.
Highlight Your Skills: Emphasise your attention to detail, proactive nature, and ability to adapt in a fast-paced environment. Provide examples of how you've successfully engaged with stakeholders or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FREE NOW
✨Showcase Your Customer Service Skills
As an Operations Executive and Office Manager, you'll be the first point of contact for drivers. Highlight your experience in customer service and how you've successfully handled various situations. Be ready to share specific examples that demonstrate your ability to provide excellent support.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail, especially when processing onboarding and ensuring compliance with regulations. Prepare to discuss how you ensure accuracy in your work and any systems or methods you use to maintain high standards.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of the job, be ready to discuss how you thrive in fast-paced environments. Share experiences where you've successfully adapted to change or managed multiple tasks simultaneously, showcasing your proactive approach.
✨Tailor Your Communication Style
You'll be interacting with a diverse range of stakeholders, so it's crucial to demonstrate your adaptability in communication. Think of examples where you've adjusted your style to suit different audiences, whether they are drivers, landlords, or internal teams.
