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- Tasks: Lead the Service Department, manage technicians, and ensure top-quality repairs.
- Company: Join a reputable company in agricultural and horticultural machinery with a strong customer focus.
- Benefits: Enjoy a competitive salary, company vehicle, 32 days holiday, and employee perks.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Experience in service management, strong communication skills, and a passion for machinery required.
- Other info: Immediate start available; flexible hours during peak times.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!
About the Role:
As Service Manager, you'll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.
Key Responsibilities:
- Lead, mentor, and support service technicians to deliver outstanding service and repairs
- Manage departmental operations, scheduling, and workload allocation
- Build and maintain strong relationships with customers
- Monitor and report on profit/loss and overall performance
- Ensure communication flows effectively between management, staff, and customers
What We’re Looking For:
- Experience in a service manager or supervisor role (agriculture/horticulture a plus)
- Strong understanding of machinery and repair processes
- Excellent verbal and written communication skills
- Confident in handling staff-related matters and problem-solving
- Highly organised with the ability to multitask and manage time effectively
- Discreet, professional, and customer-focused
What’s on Offer:
- Competitive salary + profit-related bonus
- Company vehicle
- 32 days holiday (incl. bank holidays)
- Company sick pay scheme & workplace pension
- Life assurance (2x salary)
- Staff discount in Country Stores
- Winter flu jab, wellbeing support & employee referral bonuses
Working Hours:
Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch). Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays.
We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - www.ernestdoe.com/vacancies/
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific agricultural and horticultural machinery that we work with. Understanding the nuances of these machines will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you mentored staff or improved team performance.
✨Tip Number 3
Build a strong understanding of customer service principles, especially in a technical environment. Think of ways you can enhance customer relationships and be prepared to share your ideas during the interview.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will make a positive impression and show that you're a good fit for our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Manager. Familiarise yourself with the key tasks mentioned in the job description, such as leading a team and managing operations.
Tailor Your CV: Customise your CV to highlight relevant experience in service management, particularly in agriculture or horticulture. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a service department effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of machinery. Use specific examples from your past experiences to illustrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of technicians. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any mentoring or training experiences that demonstrate your ability to inspire and support others.
✨Demonstrate Your Technical Knowledge
Since the role involves agricultural and horticultural machinery, brush up on your technical knowledge. Be ready to discuss specific machinery types, repair processes, and any relevant experience you have. This will show your understanding of the industry and your capability to manage service operations effectively.
✨Emphasise Customer Relationship Management
Building strong customer relationships is key in this role. Prepare to share examples of how you've successfully managed customer interactions in the past, resolved issues, and ensured customer satisfaction. This will highlight your customer-focused approach.
✨Prepare for Problem-Solving Scenarios
The interview may include situational questions to assess your problem-solving skills. Think of scenarios where you've had to handle staff-related matters or operational challenges. Outline your thought process and the steps you took to resolve these issues, showcasing your organisational and multitasking abilities.
