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For Companies At a Glance
- Tasks: Lead a team supporting sales agencies to help creators monetise effectively.
- Company: Fanvue is a fast-growing platform empowering creators to earn directly from their audience.
- Benefits: Enjoy unlimited holiday, remote work, flexible hours, and a budget for personal growth.
- Why this job: Join a mission-driven team that values innovation and offers rapid career growth.
- Qualifications: Experience in managing teams in Customer Success or Sales Ops is essential.
- Other info: Collaborate cross-functionally to enhance agency strategies and drive performance.
The predicted salary is between 36000 - 60000 £ per year.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.
As the Creator Success Agency Squad Lead, you’ll be responsible for managing the team that supports Fanvue’s sales agencies. These agencies represent large groups of creators and play a vital role in scaling the platform’s revenue. Your focus will be on overseeing agency-facing reps, driving agency performance, improving retention, and ensuring agencies are consistently growing and delivering results.
You’ll combine strong leadership skills with deep operational oversight, supporting your team with training, strategic direction, and performance tracking while collaborating cross-functionally to align with Fanvue’s broader goals.
What You'll Do:
- Team Management and Coaching
- Lead and support a team of Creator Success Agency Reps.
- Conduct regular 1:1s, performance reviews and team syncs to ensure alignment and accountability.
- Provide coaching on relationship management, communication quality and tactical execution.
- Agency Strategy Oversight
- Guide the team in delivering structured, high-impact support to agency partners.
- Work with reps to set earning targets for agencies, track progress and resolve issues.
- Monitor at-risk agencies and assist in executing retention or reactivation strategies.
- Performance Monitoring
- Oversee performance reporting for agencies and reps, using internal tools and dashboards.
- Track key metrics like MoM earnings, retention, and churn indicators.
- Provide regular updates to leadership on squad performance and agency health.
- Process and Operational Excellence
- Uphold and continuously improve internal SOPs and playbooks related to agency management.
- Identify inefficiencies in workflows and propose scalable improvements.
- Cross-Team Collaboration
- Collaborate closely with the Sales team to align on handovers and target setting.
- Act as a feedback loop between agencies and internal teams, including Product, Support, and Marketing.
- Support internal strategy development by sharing trends and insights gathered from your team.
Who You Are:
- Experience managing or leading a high-performing team in Customer Success, Account Management, or Sales Ops.
- Strong understanding of agency operations in the creator economy or a platform environment.
- Excellent coaching, prioritization, and communication skills.
- Proficiency using data and performance tools to track and steer outcomes.
- Process-driven with a high standard for relationship management and execution quality.
What Success Looks Like:
- Your team consistently supports agencies to grow, retain creators, and scale earnings.
- You elevate your reps through coaching, structure, and clear leadership.
- You identify agency needs and align cross-functionally to deliver solutions.
- You contribute to the evolution of Fanvue’s agency strategy through insights and operational excellence.
Why Join Fanvue?
- Work with a talented, mission-driven team dedicated to empowering creators worldwide.
- A culture that values innovation, excellence, ownership, transparency, and speed.
- Accelerated growth opportunities.
- Unlimited holiday.
- Remote working.
- Flexible hours, according to the times you perform best.
- Budget for growth and wellbeing.
Creator Success Agency Squad Lead employer: fanvue
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creator Success Agency Squad Lead
✨Tip Number 1
Familiarise yourself with the creator economy and agency operations. Understanding the nuances of how creators monetise their content and the challenges agencies face will give you a significant edge in interviews.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams in similar environments. Be ready to discuss specific strategies you've implemented to improve team performance and agency relationships.
✨Tip Number 3
Highlight your data-driven decision-making skills. Be prepared to discuss how you've used performance metrics to drive results in previous roles, as this is crucial for overseeing agency performance at Fanvue.
✨Tip Number 4
Network with professionals in the creator economy and related fields. Engaging with industry peers can provide valuable insights and connections that may help you stand out during the application process.
We think you need these skills to ace Creator Success Agency Squad Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer success, or sales operations. Use specific examples that demonstrate your leadership skills and understanding of agency operations in the creator economy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for empowering creators and your strategic vision for agency success. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your coaching, prioritisation, and communication skills in your application. Provide concrete examples of how you've used data and performance tools to drive outcomes in past roles.
Showcase Your Understanding of the Creator Economy: Demonstrate your knowledge of the creator economy and agency operations in your application. Discuss any relevant trends or insights you've gathered from your experience that could benefit Fanvue's mission.
How to prepare for a job interview at fanvue
✨Showcase Your Leadership Skills
As a Creator Success Agency Squad Lead, you'll need to demonstrate your ability to manage and coach a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your coaching techniques and how you’ve driven performance.
✨Understand the Creator Economy
Familiarise yourself with the creator economy and agency operations. Be ready to discuss current trends and challenges in this space, as well as how you can leverage your knowledge to support agencies and creators effectively.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring key performance indicators, be prepared to talk about how you've used data to drive results in previous roles. Think of specific metrics you've tracked and how they influenced your decision-making.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams, such as Sales, Product, and Marketing. Discuss how you’ve facilitated communication and collaboration to achieve common goals, which is crucial for aligning agency strategies with broader company objectives.
