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For Companies At a Glance
- Tasks: Assist customers with service and repair needs in a friendly manner.
- Company: Join H.R. Owen, the UK's top luxury automotive dealer group.
- Benefits: Receive regular training and support from an experienced team.
- Why this job: Be part of a prestigious brand and enhance your customer service skills.
- Qualifications: Previous experience as a Service Advisor in the Motor Industry is essential.
- Other info: Opportunity to work with luxury brands like Lotus and Maserati.
The predicted salary is between 36000 - 60000 £ per year.
H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service Advisor to work with Lotus/Maserati, Manchester. The right candidate will have the organisational skills, efficiency and knowledge required for working with the Service Department to the benefit of the department and dealership.
An ability to deal with customer requirements for service and repair in a friendly and courteous manner are key attributes of our ideal candidate. The Lotus/Maserati Service Advisor will need to assist the Service Department by promoting accurate and productive workshop throughputs, helping to meet the departments financial and non-financial targets.
The enormously experienced H.R. Owen Lotus/Maserati, Manchester team will offer support, advice and regular training activities to develop candidates to the highest level possible.
The type of person we are looking for:
- You will have previous experience as a Service Advisor within the Motor Industry.
- You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
- You will have strong written and verbal communication skills, and will be able to accurately use computerized systems where possible.
- You will be able to deliver the highest levels of customer service to both external customers and the internal Service Department, maintaining the customer contact system.
- You will have a passion for the luxury industry, be able to recognise excellence and have good knowledge of the brands H.R. Owen work with.
- You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
- You will have outstanding interpersonal skills.
- You will communicate regularly with a wide range of people at all levels across the company.
- You will have up to date knowledge of Service/Warranty Procedures to ensure any claims are processed fairly and as quickly as possible.
Service Advisor (Lotus/Maserati Manchester) employer: H.R. Owen
Contact Detail:
H.R. Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Lotus/Maserati Manchester)
✨Tip Number 1
Familiarise yourself with the Lotus and Maserati brands. Understanding their values, history, and product offerings will not only help you in interviews but also demonstrate your genuine interest in the luxury automotive sector.
✨Tip Number 2
Network with current or former employees of H.R. Owen. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your customer service skills. Since the role requires delivering high levels of customer service, consider role-playing scenarios or reviewing best practices to ensure you're prepared to handle various customer interactions effectively.
✨Tip Number 4
Stay updated on the latest trends in the luxury automotive industry. Being knowledgeable about market changes and customer preferences can set you apart as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Service Advisor (Lotus/Maserati Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor in the motor industry. Emphasise your organisational skills, attention to detail, and ability to multitask, as these are key attributes for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury automotive industry. Mention specific experiences where you delivered excellent customer service and how you can contribute to the H.R. Owen team.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any computerized systems you've used. Also, mention your strong written and verbal communication skills, as these are crucial for the position.
Showcase Your Knowledge: Demonstrate your knowledge of Lotus and Maserati brands in your application. This could be through mentioning any relevant experiences or your understanding of their service and warranty procedures.
How to prepare for a job interview at H.R. Owen
✨Show Your Passion for Luxury Brands
Make sure to express your enthusiasm for the luxury automotive industry during the interview. Research H.R. Owen, Lotus, and Maserati beforehand, and be ready to discuss what you admire about their brands and how you can contribute to their reputation for excellence.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this role requires a strong focus on customer satisfaction.
✨Be Ready to Discuss Organisational Skills
Since the role requires strong organisational skills, think of specific instances where you successfully managed multiple tasks or projects. Be prepared to explain how you prioritise your workload and ensure efficiency in a busy environment.
✨Familiarise Yourself with Service/Warranty Procedures
Brush up on your knowledge of service and warranty procedures relevant to the automotive industry. Being able to discuss these processes confidently will demonstrate your readiness for the role and your ability to handle claims effectively.
