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- Tasks: Join a friendly team to provide top-notch customer service and support key accounts.
- Company: Xact Placements is a dynamic company based in Reading, dedicated to exceptional service delivery.
- Benefits: Enjoy free on-site parking and a convenient location near the train station.
- Why this job: Be part of a supportive culture where your problem-solving skills make a real impact.
- Qualifications: Must be organised, self-motivated, and have strong communication skills; experience in customer service is essential.
- Other info: This role offers a competitive salary of up to £28,000 based on experience.
The predicted salary is between 24000 - 32000 £ per year.
Our client based in Reading, Berkshire is currently looking to recruit a to join their small friendly Customer Service Team. This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you’ll need to have a flexible, proactive approach to your work. This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.
Duties:
- Managing incoming calls and coordinating orders.
- Monitoring shipments and addressing delivery issues.
- Facilitating communication for new customer accounts.
- Performing administrative duties and maintaining documentation.
- Supporting the onboarding of new customers and engaging with stakeholders.
- Assisting in bids and proposals, and maintaining accurate account records.
- Participating in account reviews and ensuring adherence to SLAs.
- Collaborating with Finance to resolve payment issues.
- Increasing awareness of Company services and solutions.
Requirements:
- You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
- Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makers.
- Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
- Proficient in the Microsoft Office suite.
- Excellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business context.
- Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
- Great attention to detail, high standards and a sense of pride, resulting in a job well done.
- Team player with excellent timekeeping.
Basic Salary up to £28,000 depending on experience. Free on-site car parking. Within walking distance to Train Station.
Senior Customer Service Executive employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your problem-solving skills.
✨Tip Number 3
Practice your communication skills. Since the role involves handling calls and correspondence, being articulate and confident in your verbal and written communication will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage multiple tasks in a busy environment. This could involve discussing prioritisation techniques or tools you use to stay organised.
We think you need these skills to ace Senior Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and showcases your ability to handle enquiries and complaints effectively. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience in managing calls and coordinating orders. Be sure to convey your proactive approach and positive attitude.
Highlight Key Skills: In your application, emphasise your strong communication skills and proficiency in Microsoft Office. Provide examples of how you've successfully engaged with business decision-makers and resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Xact Placements
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled enquiries or resolved complaints, as this will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems under pressure. Share these experiences during the interview to illustrate your proactive approach and ability to think on your feet, which is crucial for this role.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their offerings and how they position themselves in the market will allow you to engage more meaningfully and show your genuine interest in the role.
✨Prepare for Role-Specific Questions
Anticipate questions related to order processing, managing calls, and coordinating shipments. Practising your responses to these topics will help you feel more confident and articulate during the interview.
