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For Companies At a Glance
- Tasks: Lead operations, optimise systems, and ensure smooth client delivery.
- Company: Join MSB, a thriving global coaching company since 2017.
- Benefits: Enjoy flexible working, 35 days holiday, and a £2,500 development budget.
- Why this job: Be part of a values-driven culture focused on adventure and meaningful conversations.
- Qualifications: Leadership experience in SME operations, preferably in education; degree or 5+ years relevant experience.
- Other info: Remote role with occasional meetings in London or Manchester.
The predicted salary is between 47000 - 52000 £ per year.
Ready to Make Stuff Better? We thought so. Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations — someone who enjoys solving complex problems, turning chaos into clarity, and optimizing systems. You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you.
We offer:
- 5 extra days off a year for adventures
- a competitive salary (£55,000 - £60,000)
- a £2,500 personal development budget
- leadership coaching
- flexible working
- employee share options
- and more.
The Role at a Glance:
- Position: Head of Operations
- Location: Remote with occasional meetings in London or Manchester
- Salary: £55,000 - £60,000 + 35 days holiday including bank holidays + 5 days adventure
- Type: Permanent, Full-Time
About Us: Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We provide executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training boasts a 100% NPS, and our partnerships continue to expand.
The Head of Operations Role: You will be the key person ensuring smooth operations behind the scenes, leading our systems (especially HubSpot or similar tools), managing data, optimizing processes, and supporting decision-making to fuel growth and client satisfaction.
Key Responsibilities:
- Operations Management: Oversee daily operations, system integration, data accuracy, and team events.
- Data & Reporting: Manage data, produce impactful reports and dashboards, ensure GDPR compliance.
- Risk & Troubleshooting: Monitor systems, assess risks, resolve issues proactively.
- Strategy & Process Improvement: Drive automation, streamline processes, align with business goals.
- Stakeholder Support & Training: Support and train team members on tools and systems.
About You:
- A people lover who listens and creates space for clients.
- Motivated, results-driven, with a strong moral compass.
- Analytical, organized, efficient.
- Self-starter, capable of team and solo work.
- Excellent communication skills, both written and verbal.
- Problem solver, decisive, adaptable, detail-oriented, quality-focused.
- Passionate about personal and professional growth.
Qualifications & Experience:
- Leadership experience in SME operations, preferably in education.
- Experience improving operations and systems.
- Proficiency with CRM and spreadsheets.
- Bachelor’s degree or 5+ years relevant experience.
- Experience in the international education sector or coaching services.
What We Offer:
- Salary: £55,000 - £60,000
- Share scheme (under consultation)
- Growth in a purpose-driven, innovative company
- Supportive team environment with opportunities for development
- £2,500 professional development budget
- Up to 5 adventure days annually
- Flexible working arrangements
Join Us: If systems excite you, spreadsheets are your thing, and you want to help a values-led company grow, apply now. Bring your operational expertise and sense of adventure. We look forward to meeting you!
Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 (Basé à London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like HubSpot. Understanding how to optimise these systems will show your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Network within the education sector, especially with professionals involved in executive coaching. Engaging with industry leaders can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in improving operations and systems during interviews. Have specific examples ready that demonstrate your analytical skills and problem-solving abilities.
✨Tip Number 4
Showcase your passion for personal and professional growth. This aligns with the company culture and values, making you a more attractive candidate for the Head of Operations role.
We think you need these skills to ace Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the education sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and your ability to solve complex problems. Mention specific examples of how you've optimised systems or improved processes in previous roles.
Highlight Relevant Skills: Emphasise your analytical skills, proficiency with CRM tools, and experience in data management. These are crucial for the Head of Operations role, so make them stand out in your application.
Showcase Your Leadership Experience: Detail your leadership experience in SMEs, especially within the education sector. Provide examples of how you've led teams or projects to success, as this will resonate well with the company's values.
How to prepare for a job interview at Golden Bees
✨Understand the Company Culture
Before your interview, take some time to research MSB's culture and values. They emphasise adventure, integrity, and meaningful conversations, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Problem-Solving Skills
As the Head of Operations, you'll need to demonstrate your ability to solve complex problems. Prepare examples from your past experience where you've turned chaos into clarity or optimised systems effectively.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing systems like HubSpot, make sure you are familiar with these tools. If you have experience with similar CRM systems, be ready to discuss how you used them to improve operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical and decision-making skills. Think of scenarios where you had to assess risks or troubleshoot issues, and be ready to explain your thought process and outcomes.
