Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 (Basé à London)

Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR Ready to Make Stuff Better? We thought so. Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations — someone who enjoys solving complex problems, turning chaos into clarity, and optimizing systems. You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you. We offer: 5 extra days off a year for adventures, a competitive salary (£55,000 – £60,000), a £2,500 personal development budget, leadership coaching, flexible working, employee share options, and more. The Role at a Glance: Position: Head of Operations Location: Remote with occasional meetings in London or Manchester Salary: £55,000 – £60,000 + 35 days holiday including bank holidays + 5 days adventure Type: Permanent, Full-Time About Us: Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We provide executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training boasts a 100% NPS, and our partnerships continue to expand. The Head of Operations Role: You will be the key person ensuring smooth operations behind the scenes, leading our systems (especially HubSpot or similar tools), managing data, optimizing processes, and supporting decision-making to fuel growth and client satisfaction. Key Responsibilities: Operations Management: Oversee daily operations, system integration, data accuracy, and team events. Data & Reporting: Manage data, produce impactful reports and dashboards, ensure GDPR compliance. Risk & Troubleshooting: Monitor systems, assess risks, resolve issues proactively. Strategy & Process Improvement: Drive automation, streamline processes, align with business goals. Stakeholder Support & Training: Support and train team members on tools and systems. About You: A people lover who listens and creates space for clients. Motivated, results-driven, with a strong moral compass. Analytical, organized, efficient. Self-starter, capable of team and solo work. Excellent communication skills, both written and verbal. Problem solver, decisive, adaptable, detail-oriented, quality-focused. Passionate about personal and professional growth. Qualifications & Experience: Leadership experience in SME operations, preferably in education. Experience improving operations and systems. Proficiency with CRM and spreadsheets. Bachelor’s degree or 5+ years relevant experience. Experience in the international education sector or coaching services. What We Offer: Salary: £55,000 – £60,000 Share scheme (under consultation) Growth in a purpose-driven, innovative company Supportive team environment with opportunities for development £2,500 professional development budget Up to 5 adventure days annually Flexible working arrangements Join Us: If systems excite you, spreadsheets are your thing, and you want to help a values-led company grow, apply now. Bring your operational expertise and sense of adventure. We look forward to meeting you! Apply now and let’s do something extraordinary. We value your privacy. Your data may be processed by our talent partner RR for recruitment purposes, as detailed in their Privacy Policy. #J-18808-Ljbffr