Business Support Manager

Job Title: Business Support Manager

Reports To: Head of Business Support (HBS)

Location / Region

Home and office based with occasional travel nationwide

Key Objectives:

To provide effective and efficient contract production and administration within the Business Support Function. Ensuring that all aspects of the work streams are managed and prioritised effectively. Demonstrating a high level of attention to detail and focus.

Main Activities:

· Responsible for the production of Pre-Construction Service Agreements and variations as required.

· Responsible for the production of consultants’ appointment letters and variations as required.

· Manage the production of Access Agreements for the Leisure Framework and any variation as required.

· Responsible for the production and management of Delivery Agreements.

· Assist with the production and management of Building Contracts.

· Responsible for the production and management to completion of collateral warranties.

· Support HBS in concluding proposed amendments to relevant contract documents with clients, contractors and consultants.

· Liaise with external lawyer in agreeing amendments to contract documents.

· Adhere to internal governance processes to ensure projects are approved at the relevant stages.

· Attend project meetings (on Teams) as required.

· Co-ordinate post build assessments and usage reports.

· Responsible for the production and management of Delivery Agreements for TA6.

· Management of supply chain Insurance documents.

· Undertake other projects or schemes of work commensurate to the post.

· To perform ad-hoc tasks as and when required

Measures / Dimensions / Size of job

· Ability to manage own workload and prioritise tasks to ensure personal KPIs are achieved.

· High awareness of client care with a genuine desire to provide clients with service excellence.

· Self-motivated, focused and well organised, with excellent time management skills and the ability to demonstrate critical thinking.

· Excellent communication, organisation and writing skills.

· Ability to work accurately with attention to detail.

· A pro-active attitude and ready to ‘get stuck in’

· Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing.

Qualifications / Experiences

Essential

· Detail orientated and highly motivated individual

· Ability to use appropriate IT applications including good working knowledge of all Microsoft Office applications and Adobe Acrobat

Desirable

· Understanding of legal terminology and documentation

· Previous experience in a legal administrative role or possessing a construction contract background

Key Relationships

· All members of the Alliance Team

· Clients and Partners

· Alliance supply chain

· External Bodies