Venue Manager

VENUE MANAGER
About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision – To be the universal answer to the question \’Where should we get together\’
Our Mission – To create lasting memories for people of all generations through a shared, world class entertainment experience.
Our Purpose – To bring everyone into play.
Our Values

• Bring your \’A\’ game
• Lead the Way
• Own the Fun
• Care Deeply

The Role
The Venue Manager will be responsible and accountable for the smooth running of the Floor & Reception Operations. As Venue Manager you will also be responsible for helping to train & upskill other managers, and be a senior point of escalation. You will be on hand to support the Floor & Host associates and deal with any issues that arise, also being pro-active in motivating & leading the team to achieve excellent sales performance and maximise the venue\’s revenue & profitability.
Key Responsibilities

• You will have a good knowledge and understanding of all food and drink menus and an in depth knowledge of those for your department to ensure the best service for the guest.
• You will have a good knowledge of and understanding of the reception area and how the booking systems work.
• Ensure overall guest experience exceeds expectations and anticipate guests needs
• Greet guests with a warm manner
• Understand and follow food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation guidelines and procedures.
• Get along with others and be a team player
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Associate Handbook.
• To prepare the floor for service following the established checklists for your role and as directed; making sure that everything is complete before service starts and inform Senior Manager if anything needs attention.
• Train new Associates to the company standards, including customer service and job duties
• Understand and follow food allergy procedure and special orders/restrictions
• To communicate with the Senior Manager regarding any problems or issues with equipment, stock or with guests.
• To serve food and drink, consistently achieving the established agreed standards of service.
• To observe the company\’s rules and procedures and carry out any reasonable request made by their manager, supervisor or the senior manager.
• To be aware of your responsibilities in respect of Health and Safety at work. To follow all procedures and report to management any hazardous situation or accident.
• To attend training sessions and team meetings as required and to be involved and contribute to these.

Essentials

• Able to work on a rota basis which consists of opening and closes as per the business requirements.
• Able to exceed our guests\’ expectations by delivering service in a professional and knowledgeable way.
• Calm, patient and polite when receiving guest feedback.
• Punctual, well presented, honest, reliable and trustworthy.
• Able to build good working relationships with colleagues.
• Good at working in a team.
• Able to lead by example with new colleagues.
• Confident in approaching guests.

Qualifications And Experience

• Previous management experience in F&B is required with a minimum of 1 year.

Offerings:

• Free golf & 50% discount on food for up to 6.
• New starter training & buddy support to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• NPS bonus – Up to £1 per hour * (T&Cs apply)
• Free meal on shift
• Associate of the month awards
• Fun team socials, competitions and incentives!
• Enrolment to our communication community – PuttApp
• Wagestream membership – access 50% of your wages as you work, building pots and financial support.

If you\’re passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we\’d love to hear from you #J-18808-Ljbffr