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- Tasks: Manage 5-10 high-value client accounts and drive their success.
- Company: Join a dynamic team focused on delivering exceptional client service.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Why this job: Be the strategic lead for clients, making a real impact on their success.
- Qualifications: Strong communication skills and a passion for client relationships are essential.
- Other info: Opportunity to collaborate with Sales Reps and enhance your professional skills.
The predicted salary is between 24000 - 42000 £ per year.
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts (typically generating £15k+ MRR), they act as the strategic lead—overseeing campaign performance, maintaining client relationships, and driving team success.
- Manage a portfolio of 5–10 accounts
- Fully accountable for client performance and results (75% Retention)
- Assist the onboarding process for new clients including campaign setup and expectations alignment
- Fully responsible for managing and leading client renewals including upsell conversations and retention strategy
- Own all client communications including:
- Leading weekly or bi-weekly catch-up calls with full confidence
- Clearly reporting campaign progress: successes, focus areas and blockers
- Handling tough conversations and managing client expectations with professionalism
- Pushing back appropriately when expectations do not align with campaign realities
- Collate & send daily end-of-day (EOD) dialling notes to clients
- Write and refine outreach scripts and messaging frameworks for campaigns
Locations
Contact Detail:
Kingsgate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your approach during interviews and discussions, showcasing how you can contribute to our mission.
✨Tip Number 2
Prepare to discuss specific strategies you've used in past roles to manage client accounts effectively. Highlighting your experience with retention strategies and upselling will demonstrate your capability to handle the responsibilities of the Account Manager position.
✨Tip Number 3
Practice your communication skills, especially in handling tough conversations. Being able to articulate your thoughts clearly and professionally will be crucial when managing client expectations and addressing any issues that arise.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've used data to drive account success in previous roles. Discussing your ability to review performance metrics and make data-driven decisions will set you apart as a strong candidate.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management. Focus on your ability to manage client relationships, retention strategies, and any previous successes in upselling or campaign management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of client performance metrics and your approach to maintaining client satisfaction. Mention specific examples of how you've handled tough conversations or improved client outcomes in the past.
Showcase Communication Skills: Since the role requires leading catch-up calls and managing client expectations, demonstrate your communication skills in your application. Use clear and professional language, and consider including examples of successful client interactions.
Highlight Problem-Solving Abilities: The job involves troubleshooting underperformance and adjusting strategies. In your application, provide examples of how you've identified issues and implemented solutions in previous roles, showcasing your proactive approach.
How to prepare for a job interview at Kingsgate Recruitment
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client accounts. Highlight specific examples where you've successfully retained clients or improved their performance, as this role heavily focuses on client satisfaction and retention.
✨Demonstrate Communication Proficiency
Since the role involves leading catch-up calls and handling tough conversations, practice articulating your thoughts clearly. Prepare to share instances where you effectively managed client expectations or navigated challenging discussions.
✨Prepare for Strategy Discussions
Familiarise yourself with common strategies for driving account success. Be ready to discuss how you would approach campaign setup, performance metrics, and upselling opportunities, as these are key responsibilities of the position.
✨Research the Company and Its Clients
Understanding the company’s portfolio and its clients can give you an edge. Research their current campaigns and be ready to suggest potential improvements or strategies that align with their goals, showcasing your proactive mindset.
