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- Tasks: Lead the charge in enhancing customer experiences in healthcare by optimizing every interaction.
- Company: Join a top-tier healthcare client dedicated to exceptional service and patient satisfaction.
- Benefits: Enjoy a flexible work environment with a significant car allowance and covered mileage.
- Why this job: Make a real impact on patient journeys while collaborating with passionate teams in healthcare.
- Qualifications: Bring your strong healthcare experience and customer service skills to the table.
- Other info: This role requires travel and a valid driving license; office visits in Reading once a month.
The predicted salary is between 36000 - 60000 £ per year.
Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest standards of service. The position can be based anywhere in the UK but you must have a willingness to travel as well as visiting the Reading office once per month Please note this is a field based role so driving licence and own vehicle is essential. You will get a significant car allowance and mileage will be covered. Key Responsibilities: Oversee service-related issues and contract KPIs Manage customer satisfaction frameworks and NPS programs Develop strategies to improve customer interactions across healthcare touchpoints Analyse feedback to identify pain points and enhance the patient journey Collaborate with healthcare teams, marketing, and sales Implement customer service standards and train staff on healthcare best practices Monitor KPIs and provide insights to senior management Identify and manage risks related to customer experience in the healthcare context Skills & Qualifications: Strong healthcare sector experience and customer service skills Excellent communication, problem-solving, and leadership abilities Analytical ability to drive data-based decisions Customer-focused with a commitment to exceeding expectations Emotional intelligence to manage patient and team dynamics Ability to adapt to changing patient needs and industry trends If this sounds like the next step in your career, please apply with an up to date version of your CV.
Customer Experience Manager - Healthcare employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Healthcare
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the healthcare sector. This knowledge will not only help you understand the unique needs of customers but also demonstrate your commitment to the industry during interviews.
✨Tip Number 2
Network with professionals in the healthcare field, especially those in customer experience roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlight your analytical skills by showcasing how you've used data to drive decisions and enhance service delivery.
✨Tip Number 4
Since this role requires travel, ensure you have a reliable vehicle and be ready to discuss your flexibility regarding travel during the interview. Emphasizing your willingness to visit the Reading office monthly will show your commitment to the position.
We think you need these skills to ace Customer Experience Manager - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong background in healthcare and customer service skills. Emphasize any relevant experience that showcases your ability to manage customer satisfaction frameworks and improve patient journeys.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and teams in the healthcare sector. Highlight your problem-solving abilities and emotional intelligence, as these are crucial for this role.
Demonstrate Analytical Ability: Include specific instances where you've used data to drive decisions or improve customer interactions. This could involve analyzing feedback to identify pain points or monitoring KPIs to enhance service delivery.
Express Willingness to Travel: Since this is a field-based role, mention your willingness to travel and your ability to visit the Reading office monthly. If you have a valid driving license and own vehicle, be sure to include this information in your application.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Healthcare Experience
Make sure to highlight your background in the healthcare sector during the interview. Discuss specific examples where you've successfully managed customer experiences or resolved service-related issues, as this will demonstrate your understanding of the unique needs of customers in this field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Prepare to discuss how you would handle specific customer service scenarios or improve patient journeys based on feedback. This will show your ability to think critically and adapt to changing needs.
✨Emphasize Communication Skills
Since excellent communication is crucial for this role, be ready to provide examples of how you've effectively communicated with teams and customers in the past. Highlight any experience you have in training staff on best practices, as this aligns with the responsibilities of the position.
✨Demonstrate Emotional Intelligence
Discuss how you manage team dynamics and patient interactions with empathy and understanding. Providing examples of how you've navigated challenging situations will illustrate your emotional intelligence and commitment to exceeding customer expectations.
