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- Tasks: Patrol trains and stations, ensuring passenger safety and addressing anti-social behaviour.
- Company: Join Southeastern, a leading train operator in the UK, dedicated to passenger safety and service.
- Benefits: Enjoy free rail travel, 28 days annual leave, and a final salary pension.
- Why this job: Make a real difference in people's journeys while gaining valuable skills and qualifications.
- Qualifications: No prior railway experience needed; strong communication and decision-making skills are essential.
- Other info: Apply early as the vacancy may close soon; shifts include weekends and nights.
The predicted salary is between 28800 - 42000 £ per year.
Looking for a career that means more? Become a Southeastern Railway Enforcement Officer. Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.
We are currently recruiting for Railway Enforcement Officer opportunities for the following Depots:
- Ashford (Kent)
- Chatham
- Dartford
- Dover
- Hastings
- Orpington
- Snodland (Driving licence required)
- Sittingbourne
- Tonbridge
What you'll do: Traveling on our trains and patrolling stations, you'll help address anti-social behaviour, crime, and fare evasion. Sometimes it involves physically stepping in to deescalate situations. Other times, it means seizing evidence and reporting minor crimes. However, you'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and support vulnerable passengers.
Your training: When you join us, you'll be enrolled in our Passenger Services Apprenticeship Programme. You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management. Physical intervention may be necessary to resolve conflicts, but our training will ensure you can do this confidently and safely.
Your shifts: You will work a varied shift pattern, including weekends, bank holidays, and nights. Shifts can start as early as 6 am or finish at 2 am. Rosters typically involve one week of early shifts followed by three weeks of late shifts.
The experience you'll need: No railway experience is required. We welcome applicants from all backgrounds.
All You Need Is:
- Excellent verbal and written communication skills
- Experience working directly with customers, especially in conflict or anti-social behaviour situations
- Good decision-making skills and composure under pressure
- Resilience, assertiveness, and professionalism in confrontational situations
- Initiative and teamwork skills
- Ability to evaluate, interpret information, and make appropriate decisions
To be considered, you must:
- Live within 45 minutes of the applying depot
- Have been a UK resident for at least three years
- Complete an NPPV Level 2 Vetting by the British Transport Police
- Declare any criminal history on your application, including arrests, charges, cautions, or convictions.
We support the Armed Forces Covenant and Disability Confident Scheme. If eligible, you will be offered an interview under these schemes.
What you'll get in return: Rewards include:
- A final salary pension
- 28 days annual leave (including bank holidays)
- Free rail travel across our networks
Feel secure and fulfilled in your career with us.
About Southeastern: We are one of Britain's busiest train operators, serving London, Kent, and East Sussex, with over 1,700 trains daily, carrying 400,000+ passengers across 180 stations. Working here is more than transporting passengers; it's about making a difference in every moment of their journey and creating a great place to work. We are proud to be named a Great Place to Work (2023) and endorsed as a WORK180 Employer for Women.
Other information: This vacancy may close early if we receive many applications. Apply early. Employment is subject to references, right to work, criminal record checks, and a medical assessment. We do not sponsor work visas. If unsuccessful, wait six months before reapplying.
Railway Enforcement Officer Opportunities employer: The Carp Society
Contact Detail:
The Carp Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Enforcement Officer Opportunities
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Railway Enforcement Officer. Understanding the day-to-day tasks, such as addressing anti-social behaviour and working with various teams, will help you demonstrate your enthusiasm and readiness during any interviews.
✨Tip Number 2
Highlight any experience you have in customer service or conflict resolution. Being able to showcase your skills in handling difficult situations will make you stand out as a candidate who can maintain composure under pressure.
✨Tip Number 3
Research Southeastern's values and mission. Showing that you align with their commitment to safety and customer service can give you an edge, as it demonstrates your genuine interest in being part of their team.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think about how you would handle specific scenarios related to conflict management or decision-making, as this will illustrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Railway Enforcement Officer Opportunities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and conflict resolution. Use specific examples that demonstrate your communication skills and ability to handle challenging situations.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role of Railway Enforcement Officer. Mention why you want to work for Southeastern and how your skills align with their mission to keep passengers safe.
Highlight Relevant Skills: In your application, emphasise skills such as decision-making, resilience, and teamwork. Provide examples of how you've used these skills in previous roles or situations.
Be Honest About Your Background: If you have any criminal history, be transparent in your application. This honesty is crucial, as the role requires an NPPV Level 2 Vetting by the British Transport Police.
How to prepare for a job interview at The Carp Society
✨Showcase Your Communication Skills
As a Railway Enforcement Officer, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to communicate clearly and effectively, especially in conflict situations. Share examples from past experiences where you successfully resolved issues through communication.
✨Highlight Your Customer Service Experience
The role involves working directly with passengers, often in challenging situations. Be prepared to discuss your previous customer service roles and how you've handled difficult interactions. Emphasise your resilience and professionalism when dealing with anti-social behaviour.
✨Demonstrate Decision-Making Under Pressure
The interviewers will be looking for your ability to make quick and effective decisions in high-pressure scenarios. Prepare to discuss specific instances where you had to assess a situation rapidly and take appropriate action, showcasing your composure and initiative.
✨Research the Company and Its Values
Understanding Southeastern's mission and values is key to showing your genuine interest in the role. Familiarise yourself with their commitment to safety and customer service, and be ready to explain how your personal values align with theirs during the interview.
