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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth restaurant operations and exceptional guest service.
- Company: Join Haven at Quay West Holiday Park, known for stunning clifftop views and a vibrant atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and exclusive discounts on dining and holidays.
- Why this job: Be part of an energetic team, develop your leadership skills, and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality is a plus, but training will be provided for the right candidates.
- Other info: Onsite accommodation may be available; we value diversity and welcome applicants from all backgrounds.
The predicted salary is between 22000 - 30000 £ per year.
Join our team at Quay West Holiday Park with its dramatic clifftop location and wonderful views over to New Quay harbour.
Job Details
- Position: Restaurant Shift Leader
- Type: Full-Time / Part-Time / Seasonal
- Pay Rates: Up to 13.21 per hour depending on age
We can provide onsite accommodation, subject to availability and T&Cs.
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. In this role, you'll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You'll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Restaurant Shift Leader - South Wales employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader - South Wales
✨Tip Number 1
Familiarise yourself with Haven's values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our team.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or handled challenging situations, as this role requires strong leadership skills.
✨Tip Number 3
Showcase your customer service skills. Be ready to share instances where you've gone above and beyond for guests, as providing exceptional service is key to this position.
✨Tip Number 4
Research common food safety and hygiene regulations. Being knowledgeable about these standards will demonstrate your commitment to maintaining high-quality service and compliance in the restaurant.
We think you need these skills to ace Restaurant Shift Leader - South Wales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Restaurant Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in leadership roles, particularly in hospitality or retail. Emphasise any specific achievements or skills that demonstrate your ability to lead a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your leadership style aligns with their values and how you can contribute to creating exceptional guest experiences.
Prepare for the Interview: If shortlisted, prepare for the interview by thinking about examples from your past experiences that showcase your leadership skills and ability to handle challenges in a fast-paced environment. Be ready to discuss how you would motivate a team and ensure high service standards.
How to prepare for a job interview at Haven Holidays
✨Show Your Leadership Skills
As a Restaurant Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Understand the Company Culture
Familiarise yourself with Haven's values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to handle guest complaints or manage a busy shift, and be ready to discuss how you approached these challenges.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the team. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
