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- Tasks: Join an Architecture team to define and deliver technology roadmaps for customer modernization projects.
- Company: Hawksworth is a global market leader in financial services, focused on customer-centric solutions.
- Benefits: Enjoy a competitive salary, car allowance, bonus, hybrid working, and up to 20% pension contributions.
- Why this job: Shape the future of customer services while collaborating with innovative engineering teams in a dynamic environment.
- Qualifications: Degree level education or equivalent experience in IT; TOGAF or BCS Certification preferred.
- Other info: Work locations include London, Potters Bar, or Bristol; flexible hybrid working model available.
The predicted salary is between 56000 - 84000 £ per year.
Hawksworth are now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams. The location can be London, Potters Bar or Bristol.
We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for customer modernization projects.
The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications. Reporting to the Customer Domain Principal Architect, contributing to the architecture practice and supporting the organisation’s customer-focused transformation goals, we are seeking a customer-focused, solutions-driven architect with a proven ability to lead and drive change. You will help them shape the future of their customer services and distribution teams.
Required experience & skills:
- Qualification: Educated to degree level or equivalent experience in I.T. TOGAF or BCS Certification (Desirable)
- Solution architecture experience, ideally within a leading financial services organisation.
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud.
- Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems.
- Outstanding communication skills is essential. The ability to communicate with technical and non-technical people at all levels.
If you have the experience and skills above and would like to join a global market leader in its field then please apply now!
You can also reach out to me directly at richard@hawksworthuk.com
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution).
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Salesforce Financial Services Cloud and Genesys Cloud. Being able to discuss your experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your experience in agile and product-centric technology development. Prepare examples of how you've successfully led projects in these areas, as this aligns closely with what the hiring team is looking for.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This will be crucial when discussing solutions with both technical and non-technical stakeholders.
✨Tip Number 4
Research Hawksworth and their customer-focused transformation goals. Understanding their mission and values will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in solution architecture, particularly within customer-centric roles. Emphasise your expertise with Salesforce and any financial services technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's goals. Mention specific projects or experiences that demonstrate your ability to lead change and drive customer-focused solutions.
Highlight Communication Skills: Since outstanding communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with both technical and non-technical stakeholders.
Showcase Relevant Certifications: If you have TOGAF or BCS certifications, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
As a Solution Architect, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with Salesforce, Genesys Cloud, and other relevant technologies. Highlight specific projects where you've successfully implemented solutions, focusing on customer-centric outcomes.
✨Communicate Clearly and Effectively
Outstanding communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical and non-technical stakeholders. Use examples from your past experiences to illustrate how you've effectively communicated in diverse teams.
✨Understand the Company’s Vision
Research Hawksworth and their customer-focused transformation goals. Understanding their mission and how your role as a Solution Architect fits into their strategy will show your genuine interest in the position. Prepare questions that reflect your knowledge of their business and how you can contribute.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to architecture challenges. Think about past situations where you've had to design solutions under constraints or lead change initiatives. Be ready to explain your thought process and the impact of your decisions.
