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- Tasks: Provide first- and second-line technical support while developing third-line skills.
- Company: Join a rapidly growing global leader in the IT service market.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact.
- Qualifications: Experience with cloud platforms, Microsoft Active Directory, and networking concepts required.
- Other info: Ideal for Jersey residents looking to advance in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Our client is rapidly becoming a leader in its vertical market space and, due to sustained growth, is now seeking a proactive and technically skilled IT Service Engineer to join their team. This is a fantastic opportunity to be part of a dynamic global organisation where you will work within the Global Service Support team, delivering exceptional first- and second-line technical support while also developing your third-line capabilities.
The role is ideal for someone who is enthusiastic, eager to learn, and passionate about delivering outstanding service. In this role, you’ll troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure. You will be responsible for supporting and maintaining IT systems specific to the office environment, including servers, networking equipment, and peripherals, while ensuring all support activities align with user needs and business functionality.
You’ll serve as the primary escalation point for unresolved issues within the Jersey office and work closely with the global Service Delivery team to support escalations and resolve complex technical challenges. The ideal candidate will be working on their Cloud Platform, with strong troubleshooting and problem-solving skills in cloud environments.
You should have experience with Microsoft Active Directory, Domains and Group Policies, as well as a solid understanding of cloud security best practices and compliance standards. A strong grasp of networking concepts and virtualization technologies is essential, along with an in-depth understanding of TCP/IP, DNS, DHCP, OSPF, and EIGRP protocols. Experience with standard and extended access list traffic filters and inter-VLAN routing on Layer-3 switches is also highly desirable.
Familiarity with both Windows and macOS operating systems, as well as working knowledge of Veritas Backup Exec and RedStore online backup solutions, will be beneficial but not essential. You’ll also play a key role in maintaining the security and integrity of local IT systems, managing backups, monitoring security protocols, and ensuring adherence to agreed SLAs.
The role supports ITSM practices including Incident, Service, Problem, and Change Management, with alignment to ISO 27001 and ITIL v4 standards. We are ideally looking for someone based in Jersey who is keen to apply their existing skillset while advancing into a more senior role within a fast-paced and supportive environment. If you’re looking to grow your career in IT with an innovative and forward-thinking organisation, apply now to avoid disappointment.
IT Support Engineer (Jersey) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Jersey)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and cloud security best practices. Being able to discuss these topics confidently during your interview will show that you're proactive and knowledgeable.
✨Tip Number 2
Highlight any experience you have with troubleshooting in cloud environments. Prepare examples of past incidents you've resolved, particularly those involving networking concepts or virtualization technologies, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research the company’s culture and values, especially their commitment to service delivery and ITSM practices. Tailoring your conversation to align with their ethos can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them can provide insights into the role and the company, and they might even offer tips on how to stand out during the application process.
We think you need these skills to ace IT Support Engineer (Jersey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Emphasise your troubleshooting abilities, knowledge of cloud environments, and familiarity with Microsoft Active Directory and networking concepts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving skills and your passion for delivering outstanding service in IT support.
Highlight Technical Skills: In your application, clearly outline your technical skills related to the job description. Include your understanding of TCP/IP, DNS, DHCP, and any experience with backup solutions like Veritas Backup Exec or RedStore.
Showcase Continuous Learning: Mention any ongoing training or certifications you are pursuing in IT, especially those related to cloud security, ITIL v4, or ISO 27001 standards. This shows your commitment to professional growth and aligns with the company's values.
How to prepare for a job interview at LinkedIn
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting and resolving technical incidents. Highlight your familiarity with Microsoft Active Directory, cloud environments, and networking concepts, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved complex technical challenges, especially in a cloud environment or with ITSM practices.
✨Understand the Company’s Needs
Research the company and its services before the interview. Understanding their market position and how your role contributes to their success will show your enthusiasm and alignment with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies they use, and opportunities for professional development. This demonstrates your interest in the role and your eagerness to grow within the company.
