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- Tasks: Support engagement strategy and collaborate with teams to enhance partner satisfaction.
- Company: Join a leading social network focused on media and technology innovation.
- Benefits: Enjoy flexible working with 2 days in the office and various corporate perks.
- Why this job: Be part of a dynamic team driving impactful projects in the media landscape.
- Qualifications: 1-2 years in tech or media, strong communication skills, and a proactive attitude required.
- Other info: Experience with tools like Jira and Confluence is a plus; international exposure valued.
The predicted salary is between 36000 - 60000 £ per year.
The Syndication Engagement Analyst will be responsible for supporting our engagement function, ensuring the success and satisfaction of third-party partners while driving execution on priority deliverables across the engagement team. Your primary objective will be to support the execution of our engagement strategy with our third-party partners. A successful engagement analyst will collaborate across functions to support delivery of partner facing materials including reports, ways of working and process documentation, and product information while driving delivery of strategic internal programs and process improvements.
Responsibilities:
- Collaborate with internal teams to develop and execute on solutions that meet clients’ needs and objectives
- Facilitate team standups to ensure momentum on in-progress workstreams
- Analyze cross functional engagement touchpoints to identify optimization opportunities and increase collaboration
- Collaborate with internal teams and syndication partners to prepare reports to track progress across engagement focus areas
- Perform data analysis to derive key insights from cross functional engagement initiatives
- Liaise with internal teams on tooling and leverage and improve existing processes
- Support Engagement Leads with tactical execution of responsibilities and provide burst capacity when necessary
- Engage in retrospectives between business units and Partners, supporting the Customer Success Manager
- Collaborate with cross-functional teams to address customer feedback and drive adoption and support for new processes, ensuring successful implementation and sustainability
- Collaborate with engagement team to achieve team goals and contribute to company growth
- Gain knowledge on the products and services we provide to understand partner requests and identify stakeholders required to support from the intake stage through triage and assignment
- Stay up to date with industry trends and best practices in media and entertainment, process improvement, and syndication or wholesale business
- Build good working relationships with both internal GS teams and partners
Basic Qualifications:
- 1-2 years of experience in a technology, engineering, or media company supporting customer engagement or relationship management activities
- Can do attitude; proactive to ensure partner requests are documented, tracked, and processes are followed
- Experience in understanding business requirements for media or technology related features
- Experience with data analysis, synthesizing various data sets, identifying trends, and drawing meaningful conclusions
- Program or project management experience in a technology, engineering, or media company delivering complex, multi-workstream programs
- Strategic and pragmatic with excellent written and verbal communications skills, with the ability to tailor to all levels of an organization
- Good understanding of the global media landscape, and technology’s influence
- Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership
- Educated to bachelor's degree level or equivalent
- Previous experience working with remote delivery teams, including third parties and international experience a considerable plus
- Knowledge of tools such as Jira, Confluence, Lucid Chart and Airtable
Engagement Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions with our team.
✨Tip Number 2
Stay updated on industry trends in media and technology. Being knowledgeable about current developments will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Practice your data analysis skills. Since the role involves deriving insights from data, being able to discuss your analytical approach and past experiences will showcase your capability to handle the responsibilities effectively.
✨Tip Number 4
Network with professionals in the media and technology sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview with us.
We think you need these skills to ace Engagement Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technology, media, or customer engagement. Emphasise any project management roles and data analysis skills that align with the responsibilities of the Engagement Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your proactive attitude and experience in supporting partner relationships can contribute to their engagement strategy.
Showcase Relevant Skills: Highlight your communication skills and ability to collaborate across functions. Provide examples of how you've successfully managed projects or improved processes in previous roles, particularly in a technology or media context.
Research the Company: Familiarise yourself with the company's products, services, and industry trends. This knowledge will help you tailor your application and demonstrate your understanding of their business and the role's requirements.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Engagement Analyst. Familiarise yourself with the key tasks such as collaborating with internal teams, facilitating standups, and performing data analysis. This will help you articulate how your skills align with the job.
✨Showcase Your Experience
Prepare to discuss your previous experience in technology or media companies, especially any roles related to customer engagement or relationship management. Highlight specific examples where you've successfully supported partners or improved processes.
✨Demonstrate Data Analysis Skills
Since the role involves data analysis, be ready to talk about your experience with synthesising data sets and identifying trends. You might even want to bring a case study or example of how your analysis led to actionable insights in a previous role.
✨Emphasise Collaboration
Collaboration is key in this role, so prepare to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve built relationships with both internal teams and external partners to achieve common goals.
